How To Fix RT768 - Validity of SIDadm credentials used by intregated CCMS Agents

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 768

• Message text: Validity of SIDadm credentials used by intregated CCMS Agents

What causes this issue?

The credentials (by default SIDadm or sapadm) for webservices (inside of
logical ports) used by integrated CCMS are no longer valid on OS-level
of the monitored component anymore. This could happen if the password
was changed on the system without updating the registration on central
system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Goto RZ21->Technical Infrastructure->Configure Central System->Configure
Remote Monitoring and repeat the registration of the monitored
component.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT768 - Validity of SIDadm credentials used by intregated CCMS Agents ?

  The SAP error message RT768 indicates an issue with the validity of the SIDadm credentials used by integrated CCMS (Computing Center Management System) agents. This error typically arises when the credentials for the system administrator (SIDadm) are either incorrect, expired, or not properly configured.
  Cause:
  
  Expired Credentials: The SIDadm user credentials may have expired or been changed without updating the relevant configurations.
  Incorrect Password: The password for the SIDadm user may have been entered incorrectly in the configuration settings.
  User Lockout: The SIDadm user account may be locked due to multiple failed login attempts.
  Configuration Issues: There may be misconfigurations in the CCMS agent settings or in the communication between the CCMS agents and the SAP system.
  Network Issues: Network connectivity problems can also lead to authentication failures.
  
  Solution:
  
  
  Verify Credentials:
  
  Check the SIDadm username and password to ensure they are correct.
  If the password has been changed, update it in the relevant configuration files or settings.
  
  
  
  Unlock User Account:
  
  If the SIDadm account is locked, unlock it using the appropriate administrative tools (e.g., transaction SU01 in SAP).
  
  
  
  Check Configuration:
  
  Review the configuration of the CCMS agents to ensure that they are correctly set up to use the SIDadm credentials.
  Ensure that the agents are pointing to the correct SAP instance.
  
  
  
  Test Connectivity:
  
  Ensure that there are no network issues preventing the CCMS agents from communicating with the SAP system.
  Use tools like ping or telnet to check connectivity.
  
  
  
  Review Logs:
  
  Check the logs for the CCMS agents and the SAP system for any additional error messages that may provide more context on the issue.
  
  
  
  Restart CCMS Agents:
  
  Sometimes, simply restarting the CCMS agents can resolve transient issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to CCMS and SIDadm configuration for any specific guidance or troubleshooting steps.
  
  
  
  Related Information:
  
  CCMS Overview: CCMS is a monitoring tool in SAP that helps in managing and monitoring the SAP system landscape.
  User Management: Understanding user management in SAP, including how to create, modify, and delete users, is crucial for resolving credential-related issues.
  SAP Notes: Check SAP Notes for any known issues or patches related to CCMS and SIDadm credentials.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.