How To Fix RT768 - Validity of SIDadm credentials used by intregated CCMS Agents

RT768 - Overview

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 768

• Message text: Validity of SIDadm credentials used by intregated CCMS Agents

What causes this issue?

The credentials (by default SIDadm or sapadm) for webservices (inside of
logical ports) used by integrated CCMS are no longer valid on OS-level
of the monitored component anymore. This could happen if the password
was changed on the system without updating the registration on central
system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Goto RZ21->Technical Infrastructure->Configure Central System->Configure
Remote Monitoring and repeat the registration of the monitored
component.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT768 - Validity of SIDadm credentials used by intregated CCMS Agents ?

  The SAP error message RT768 indicates an issue with the validity of the SIDadm credentials used by integrated CCMS (Computing Center Management System) agents. This error typically arises when the credentials for the system administrator (SIDadm) are either incorrect, expired, or not properly configured.
  
  Cause:
  
  Expired Credentials: The SIDadm user credentials may have expired or been changed without updating the relevant configurations.
  Incorrect Password: The password for the SIDadm user may have been entered incorrectly in the configuration settings.
  User Lockout: The SIDadm user account may be locked due to multiple failed login attempts.
  
  Configuration Issues: There may be misconfigurations in the CCMS agent settings or in the communication between the CCMS agents and the SAP system.
  Network Issues: Network connectivity problems can also lead to authentication failures.
  
  
  Solution:
  
  
  Verify Credentials:
  
  Check the SIDadm username and password to ensure they are correct.
  If the password has been changed, update it in the relevant configuration files or settings.
  
  
  
  Unlock User Account:
  
  If the