How To Fix RT767 - &1 &3 > &2 &3 DIALOG+RFC resp. time exceeds threshold (&4 dialog steps)

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 767

• Message text: &1 &3 > &2 &3 DIALOG+RFC resp. time exceeds threshold (&4 dialog steps)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT767 - &1 &3 > &2 &3 DIALOG+RFC resp. time exceeds threshold (&4 dialog steps) ?

  The SAP error message RT767 indicates that the response time for a dialog or Remote Function Call (RFC) has exceeded a predefined threshold. This can occur in various scenarios, such as when a user is interacting with the SAP GUI or when an RFC call is made from one system to another. The message typically includes parameters that provide additional context, such as the number of dialog steps and the time threshold that was exceeded.
  Cause:
  
  
  Performance Issues: The most common cause of this error is performance issues within the SAP system. This could be due to:
  
  High system load or resource contention (CPU, memory, I/O).
  Long-running database queries or inefficient ABAP code.
  Network latency or connectivity issues, especially in distributed environments.
  Locks or deadlocks in the database.
  
  
  
  Configuration Settings: The threshold for response time may be set too low in the system configuration, leading to false positives.
  
  
  Background Processes: Other background jobs or processes running concurrently may be consuming resources, leading to delays.
  
  
  Solution:
  
  
  Performance Analysis:
  
  Use transaction codes like ST03N (Workload Analysis), ST05 (SQL Trace), or SM50 (Process Overview) to analyze system performance and identify bottlenecks.
  Check for long-running transactions or queries that may be causing delays.
  
  
  
  Optimize Code:
  
  Review and optimize any custom ABAP code that may be contributing to slow response times.
  Ensure that database queries are efficient and properly indexed.
  
  
  
  System Configuration:
  
  Review and adjust the response time threshold settings if they are set too low. This can be done in the SAP profile parameters (e.g., rdisp/timeout).
  Consider increasing the dialog work process configuration if the system is under heavy load.
  
  
  
  Network Check:
  
  If the issue is related to RFC calls, check the network connectivity and latency between the systems involved.
  Ensure that there are no firewall or routing issues affecting communication.
  
  
  
  Monitor Background Jobs:
  
  Check for any background jobs that may be consuming excessive resources and reschedule them if necessary.
  
  
  
  System Resources:
  
  Ensure that the SAP system has adequate hardware resources (CPU, memory, disk I/O) to handle the workload.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  SAP Community: Engage with the SAP Community forums for insights and solutions shared by other users who may have encountered similar issues.
  Documentation: Review SAP documentation for best practices on performance tuning and system configuration.
  
  By following these steps, you should be able to identify the root cause of the RT767 error and implement appropriate solutions to mitigate the issue.