How To Fix RMPS_USERCUSTOMIZBLE017 - There is no value for "retention period to" in the case

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_USERCUSTOMIZBLE - Messages for which user can set the degree of error

• Message number: 017

• Message text: There is no value for "retention period to" in the case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_USERCUSTOMIZBLE017 - There is no value for "retention period to" in the case ?

  The SAP error message RMPS_USERCUSTOMIZBLE017 indicates that there is a missing value for the "retention period to" field in a case. This error typically arises in the context of SAP's Records Management or Information Lifecycle Management (ILM) modules, where retention periods are crucial for compliance and data management.
  Cause:
  
  Missing Data: The most common cause of this error is that the "retention period to" field has not been filled in for a specific case. This field is essential for defining how long records should be retained.
  Configuration Issues: There may be issues with the configuration of the retention management settings in SAP, leading to the inability to set or retrieve the retention period.
  User Input Error: The user may have overlooked entering the required information when creating or updating the case.
  
  Solution:
  
  Check Case Details: Navigate to the case in question and verify that the "retention period to" field is filled in correctly. If it is empty, enter the appropriate value.
  Review Configuration: If the field is not available or cannot be filled, check the configuration settings for retention management in SAP. Ensure that the retention periods are defined correctly in the system.
  User Training: Ensure that users are trained on the importance of filling in all required fields when creating or updating cases to prevent this error from occurring in the future.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing retention periods and resolving related errors.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Retention Management: Understand the principles of retention management in SAP, including how retention periods are defined and managed.
  User Roles and Permissions: Ensure that users have the necessary permissions to edit case details, including retention periods.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By addressing the missing value in the "retention period to" field and ensuring proper configuration and user practices, you should be able to resolve the RMPS_USERCUSTOMIZBLE017 error.