How To Fix RMPS_USERCUSTOMIZBLE015 - There is no value for "retention period from" in the case

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_USERCUSTOMIZBLE - Messages for which user can set the degree of error

• Message number: 015

• Message text: There is no value for "retention period from" in the case

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_USERCUSTOMIZBLE015 - There is no value for "retention period from" in the case ?

  The SAP error message RMPS_USERCUSTOMIZBLE015 indicates that there is a missing value for the "retention period from" field in a case. This error typically arises in the context of SAP's Records Management or Information Lifecycle Management (ILM) modules, where retention periods are crucial for compliance and data management.
  Cause:
  The error occurs when:
  
  A case is created or processed without specifying a retention period.
  The retention period is required for the case to ensure that records are managed according to legal or organizational policies.
  There may be a configuration issue where the retention period settings are not properly defined in the system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Case Configuration:
  
  Navigate to the case in question and ensure that the "retention period from" field is filled out. This may involve editing the case to add the necessary information.
  
  
  
  Review Retention Period Settings:
  
  Go to the configuration settings for retention periods in your SAP system. Ensure that the retention periods are defined correctly and that they are applicable to the type of case you are working with.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary authorizations to edit the case and set the retention period. Lack of permissions can sometimes lead to incomplete data entry.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources related to Records Management or ILM for specific guidance on how to set up and manage retention periods.
  
  
  
  System Configuration:
  
  If the issue persists, it may be necessary to consult with your SAP Basis or technical team to check for any system configuration issues that might be causing the retention period to not be recognized.
  
  
  
  Testing:
  
  After making the necessary changes, test the case creation or processing again to ensure that the error does not reoccur.
  
  
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Check SAP's support portal for any notes or articles related to RMPS_USERCUSTOMIZBLE015 for additional troubleshooting steps or patches.
  Training and Documentation: Ensure that users are trained on how to properly enter retention periods and understand the importance of compliance with data retention policies.
  Legal and Compliance Requirements: Familiarize yourself with the legal requirements for data retention in your industry, as this will inform how retention periods should be set up in SAP.
  
  By following these steps, you should be able to resolve the error and ensure that cases are properly configured with the necessary retention periods.