How To Fix RMPS_USERCUSTOMIZBLE015 - There is no value for "retention period from" in the case

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_USERCUSTOMIZBLE - Messages for which user can set the degree of error

• Message number: 015

• Message text: There is no value for "retention period from" in the case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_USERCUSTOMIZBLE015 - There is no value for "retention period from" in the case ?

  The SAP error message RMPS_USERCUSTOMIZBLE015 indicates that there is a missing value for the "retention period from" field in a case. This error typically arises in the context of SAP's Records Management or Information Lifecycle Management (ILM) modules, where retention periods are crucial for compliance and data management.
  
  Cause:
  The error occurs when:
  
  A case is created or processed without specifying a retention period.
  The retention period is required for the case to ensure that records are managed according to legal or organizational policies.
  There may be a configuration issue where the retention period settings are not properly defined in the system.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Case Configuration:
  
  Navigate to the case in question and ensure that the "retention period from" field is filled out. This may involve editing the case to add the necessary information.
  
  
  
  Review Retention Period Settings:
  
  Go to the configuration settings for retention periods in your SAP system. Ensure