How To Fix RMPS_USERCUSTOMIZBLE016 - There is no value for "retention period from" in the case

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_USERCUSTOMIZBLE - Messages for which user can set the degree of error

• Message number: 016

• Message text: There is no value for "retention period from" in the case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_USERCUSTOMIZBLE016 - There is no value for "retention period from" in the case ?

  The SAP error message RMPS_USERCUSTOMIZBLE016 indicates that there is a missing value for the "retention period from" field in a case. This error typically arises in the context of SAP's Records Management or Information Lifecycle Management (ILM) modules, where retention periods are crucial for compliance and data management.
  Cause:
  
  Missing Data Entry: The most common cause is that the user has not entered a value for the "retention period from" field when creating or updating a case.
  Configuration Issues: There may be issues with the configuration of the retention management settings in SAP, leading to the system not recognizing or allowing the entry of a retention period.
  User Permissions: The user may not have the necessary permissions to enter or modify retention period data.
  
  Solution:
  
  
  Enter the Required Value: 
  
  Navigate to the case in question and ensure that the "retention period from" field is filled out correctly. This field typically requires a date value indicating when the retention period starts.
  
  
  
  Check Configuration:
  
  Review the configuration settings for retention management in SAP. Ensure that the retention periods are properly defined in the system.
  Go to the relevant customizing transaction (e.g., SPRO) and check the settings under Records Management or ILM.
  
  
  
  User Permissions:
  
  Verify that the user has the appropriate authorizations to enter data in the retention period fields. This may involve checking roles and authorizations in the user management section of SAP.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing retention periods and resolving related errors.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  
  Related Information:
  
  Retention Management: Understanding how retention periods work in SAP is crucial. Retention periods are often defined based on legal requirements, business policies, or compliance needs.
  SAP Notes: Check SAP Notes for any updates or patches that may address this specific error message.
  Training and Documentation: Ensure that users are trained on how to properly enter and manage retention periods within the SAP system to prevent similar issues in the future.
  
  By addressing the missing value and ensuring proper configuration and permissions, you should be able to resolve the RMPS_USERCUSTOMIZBLE016 error effectively.