How To Fix RMPS_USERCUSTOMIZBLE013 - No retention duration set in case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_USERCUSTOMIZBLE - Messages for which user can set the degree of error

• Message number: 013

• Message text: No retention duration set in case &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_USERCUSTOMIZBLE013 - No retention duration set in case &1 ?

  The SAP error message RMPS_USERCUSTOMIZBLE013, which states "No retention duration set in case &1," typically occurs in the context of the Records Management or Document Management modules within SAP. This error indicates that a retention period has not been defined for a specific case, which is necessary for managing the lifecycle of records or documents.
  Cause:
  The primary cause of this error is that the system is trying to process a case (identified by &1) that lacks a defined retention duration. This can happen due to several reasons:
  
  Missing Configuration: The retention period for the case type has not been configured in the system.
  Incomplete Data Entry: When creating or managing the case, the retention duration field may have been left blank or not filled out correctly.
  Custom Development: If there are custom developments or enhancements in the system, they may not be handling retention periods correctly.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Case Configuration:
  
  Navigate to the configuration settings for the case type in question.
  Ensure that a retention period is defined for the case type. This can usually be done in the customizing settings under the Records Management or Document Management sections.
  
  
  
  Update Case Data:
  
  If the case has already been created, you may need to update it to include a retention duration. This can typically be done through the case management transaction or screen.
  
  
  
  Review Custom Code:
  
  If there are any custom developments related to case management, review the code to ensure that it correctly handles retention periods.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on setting retention periods for your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Retention Management: Understanding how retention periods work in SAP is crucial. Retention periods determine how long records are kept before they can be archived or deleted.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAC3 (for retention periods) or other related transactions in the Records Management module.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create or modify retention periods.
  
  By following these steps, you should be able to resolve the RMPS_USERCUSTOMIZBLE013 error and ensure that your cases have the appropriate retention durations set.