How To Fix RMPS_USERCUSTOMIZBLE012 - Retention duration &1 in case is different to rtntn drtn in record (&2)

RMPS_USERCUSTOMIZBLE012 - Overview

• Message type: E = Error

• Message class: RMPS_USERCUSTOMIZBLE - Messages for which user can set the degree of error

• Message number: 012

• Message text: Retention duration &1 in case is different to rtntn drtn in record (&2)

What causes this issue?

The case has retention time &V1&, whilst the superior record has
retention time &V2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the retention time in the case and record are set
correctly and change them if necessary.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_USERCUSTOMIZBLE012 - Retention duration &1 in case is different to rtntn drtn in record (&2) ?

  The SAP error message RMPS_USERCUSTOMIZBLE012 indicates a discrepancy between the retention duration defined for a case and the retention duration defined for the associated record. This error typically arises in the context of Records Management or Information Lifecycle Management (ILM) within SAP.
  
  Cause:
  The error occurs when:
  
  The retention duration set for a specific case (e.g., a document or record) does not match the retention duration defined for the record itself. 
  This mismatch can happen due to manual changes, incorrect configurations, or updates to retention policies that have not been uniformly applied across all related records and cases.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Retention Durations:
  
  Review the retention duration settings for both the case and the record. You can do this by navigating to the relevant configuration settings in SAP.
  Ensure that the retention duration for the case matches the retention duration for the record.
  
  
  
  Update Retention Settings:
  
  If you find a mismatch,