How To Fix RMPS_USERCUSTOMIZBLE012 - Retention duration &1 in case is different to rtntn drtn in record (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_USERCUSTOMIZBLE - Messages for which user can set the degree of error

• Message number: 012

• Message text: Retention duration &1 in case is different to rtntn drtn in record (&2)

What causes this issue?

The case has retention time &V1&, whilst the superior record has
retention time &V2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the retention time in the case and record are set
correctly and change them if necessary.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_USERCUSTOMIZBLE012 - Retention duration &1 in case is different to rtntn drtn in record (&2) ?

  The SAP error message RMPS_USERCUSTOMIZBLE012 indicates a discrepancy between the retention duration defined for a case and the retention duration defined for the associated record. This error typically arises in the context of Records Management or Information Lifecycle Management (ILM) within SAP.
  Cause:
  The error occurs when:
  
  The retention duration set for a specific case (e.g., a document or record) does not match the retention duration defined for the record itself. 
  This mismatch can happen due to manual changes, incorrect configurations, or updates to retention policies that have not been uniformly applied across all related records and cases.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Retention Durations:
  
  Review the retention duration settings for both the case and the record. You can do this by navigating to the relevant configuration settings in SAP.
  Ensure that the retention duration for the case matches the retention duration for the record.
  
  
  
  Update Retention Settings:
  
  If you find a mismatch, update the retention duration for either the case or the record to ensure they are consistent.
  This may involve changing the retention policy in the configuration settings or updating the specific case or record.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on managing retention periods and policies. This can provide insights into best practices and configuration steps.
  
  
  
  Test Changes:
  
  After making adjustments, test the changes to ensure that the error message no longer appears and that the system behaves as expected.
  
  
  
  User Authorization:
  
  Ensure that you have the necessary authorizations to make changes to retention settings. If not, consult with your SAP administrator.
  
  
  
  Consult SAP Support:
  
  If the issue persists after checking and updating the settings, consider reaching out to SAP support for further assistance. They can provide more specific guidance based on your system configuration.
  
  
  
  Related Information:
  
  Retention Management: Understanding how retention periods work in SAP is crucial. Retention periods are often defined based on legal, regulatory, or business requirements.
  Configuration Settings: Familiarize yourself with the configuration settings in SAP for Records Management and ILM, as these will be key to managing retention policies effectively.
  Documentation: Keep documentation of any changes made to retention settings for future reference and compliance purposes.
  
  By following these steps, you should be able to resolve the RMPS_USERCUSTOMIZBLE012 error and ensure that your retention policies are correctly aligned.