How To Fix RDSV_GEN_XX612 - Tax Identification Number &1 of customer number &2 cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: RDSV_GEN_XX - Regulatory Document and Signature Validation

• Message number: 612

• Message text: Tax Identification Number &1 of customer number &2 cannot be changed

What causes this issue?

If a customer number has been used in documents with a digital
signature, the Tax Identification Number can be changed only if it was
previously empty or it contained a generic value. This restriction
applies to all changes, including the correction of errors.
You have used the customer number for postings with a digital signature
for a company code in a country with restrictive legal tax reporting.

System Response

The system prevents the change of the Tax Identification Number to
ensure valid tax reporting.

How to fix this error?

You must create a new master data record with a new customer number to
enter the new Tax Identification Number.
<ZU>Note:</>
The data checks for the country with the most restrictive legal
requirements apply if you use the customer number for multiple
countries.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDSV_GEN_XX612 - Tax Identification Number &1 of customer number &2 cannot be changed ?

  The SAP error message RDSV_GEN_XX612 indicates that there is an issue with changing the Tax Identification Number (TIN) for a specific customer in the system. This error typically arises in the context of customer master data maintenance.
  Cause:
  
  Data Integrity Constraints: The Tax Identification Number is often linked to various legal and financial regulations. Changing it may violate data integrity rules or constraints set within the SAP system.
  Status of Customer Record: The customer record may be in a status that does not allow changes (e.g., it may be locked for editing).
  Dependencies: There may be dependencies on the TIN in other modules or transactions, such as billing or tax reporting, which prevent changes.
  Configuration Settings: Certain configuration settings in the SAP system may restrict changes to the TIN once it has been set.
  
  Solution:
  
  Check Customer Status: Ensure that the customer record is not locked or in a status that prevents changes. You may need to unlock or change the status before making modifications.
  Review Configuration: Consult with your SAP administrator or functional consultant to review the configuration settings related to customer master data and TIN changes. There may be specific settings that need to be adjusted.
  Data Consistency Check: Perform a data consistency check to ensure that there are no dependencies or inconsistencies that would prevent the change.
  Use Transaction Codes: Use transaction codes like XD02 (Change Customer) or FD02 (Change Customer - Company Code) to attempt the change. Ensure you have the necessary authorizations.
  Consult Documentation: Refer to SAP documentation or notes related to customer master data and TIN management for any specific guidelines or restrictions.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if this is a recurring issue or if you suspect a bug.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  User Authorizations: Ensure that the user attempting to make the change has the necessary authorizations to modify customer master data.
  Legal Requirements: Be aware of any legal requirements regarding the TIN in your jurisdiction, as these may impact how and when changes can be made.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to change the Tax Identification Number for the specified customer.