How To Fix RDSV_GEN_XX614 - Customer name associated with customer number &1 inconsistently entered

SAP Error Message - Details

• Message type: E = Error

• Message class: RDSV_GEN_XX - Regulatory Document and Signature Validation

• Message number: 614

• Message text: Customer name associated with customer number &1 inconsistently entered

What causes this issue?

The master data record of the customer includes an inconsistent, or
initial name value.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system checks the master data record to ensure it meets the legal
requirements for the relevant country.
Processing is stopped because mandatory data is missing.

How to fix this error?

Correct the customer master record by entering a consistent customer
name.
<ZU>Note:</>
The data checks for the country with the most restrictive legal
requirements apply if you use the customer number for multiple
countries.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDSV_GEN_XX614 - Customer name associated with customer number &1 inconsistently entered ?

  The SAP error message RDSV_GEN_XX614 indicates that there is an inconsistency between the customer name and the customer number in the system. This typically occurs when the customer name associated with a specific customer number does not match the expected format or the data stored in the system.
  Cause:
  
  Data Entry Errors: The customer name may have been entered incorrectly or inconsistently in different places within the system.
  Data Migration Issues: If data was migrated from another system, inconsistencies may have arisen during the transfer process.
  Changes in Customer Information: If the customer name was changed after the initial entry, and the system did not update all relevant records, this could lead to discrepancies.
  Multiple Records: There may be multiple records for the same customer number with different names, leading to confusion.
  
  Solution:
  
  Verify Customer Data: Check the customer master data in the SAP system to ensure that the customer name matches the customer number. You can do this by navigating to the customer master record (transaction code XD03 for display).
  Correct Inconsistencies: If discrepancies are found, update the customer name to ensure it is consistent across all relevant records. This can be done using transaction code XD02 for changing customer data.
  Data Cleanup: If there are multiple records for the same customer, consider consolidating them to avoid future inconsistencies.
  Review Data Migration Processes: If the issue arose from a data migration, review the migration process to ensure that it correctly handles customer data.
  Consult Documentation: Refer to SAP documentation or support for specific guidelines on handling customer master data and resolving inconsistencies.
  
  Related Information:
  
  Transaction Codes: 
  
  XD03 - Display Customer Master
  XD02 - Change Customer Master
  XD01 - Create Customer Master
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data inconsistencies.
  Data Validation: Implement data validation rules to prevent future inconsistencies during data entry.
  User Training: Ensure that users entering customer data are trained on the importance of consistency in data entry.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.