How To Fix RDSV_GEN_XX610 - Customer &1 cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: RDSV_GEN_XX - Regulatory Document and Signature Validation

• Message number: 610

• Message text: Customer &1 cannot be created

What causes this issue?

You cannot create a customer with a customer number that was previously
deleted if the corresponding customer number has been used in documents
that have been posted with a digital signature.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system prevents the creation of the customer.

How to fix this error?

Use a different customer number value to create the new customer.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDSV_GEN_XX610 - Customer &1 cannot be created ?

  The SAP error message RDSV_GEN_XX610, which states "Customer &1 cannot be created," typically occurs during the process of creating a customer record in the SAP system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  
  Missing Required Data: The customer creation process may require certain mandatory fields to be filled out. If any of these fields are missing or incorrectly filled, the system will prevent the creation of the customer.
  
  
  Data Validation Issues: The data being entered may not meet the validation criteria set in the system. This could include incorrect formats, invalid characters, or values that do not conform to the expected range.
  
  
  Authorization Issues: The user attempting to create the customer may not have the necessary authorizations or roles assigned to perform this action.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that restrict the creation of customers under certain conditions, such as specific company codes or sales areas.
  
  
  Duplicate Customer: The system may detect that a customer with the same identification (like name or tax ID) already exists, leading to a conflict.
  
  
  Technical Issues: There could be underlying technical issues, such as database constraints or system errors, that prevent the creation of the customer.
  
  
  Solutions:
  
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the customer creation screen for any highlighted fields or error messages.
  
  
  Validate Data: Double-check the data being entered for any formatting issues or invalid entries. Ensure that all values conform to the expected formats.
  
  
  Review Authorizations: Verify that the user has the necessary permissions to create a customer. If not, contact your SAP security administrator to obtain the required access.
  
  
  Configuration Review: Consult with your SAP configuration team to ensure that there are no restrictions in place that would prevent customer creation. This may involve checking settings related to company codes, sales areas, or customer account groups.
  
  
  Check for Duplicates: Use the customer search functionality to see if a customer with similar details already exists. If so, consider using the existing record instead of creating a new one.
  
  
  Technical Support: If the issue persists, it may be necessary to involve your IT support team or SAP Basis team to investigate any technical issues or system errors that could be causing the problem.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer - General Data) or VD01 (Create Customer - Sales Area Data) to navigate the customer creation process.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation or user manuals for guidelines on customer master data creation and management.
  
  By systematically addressing these potential causes and implementing the suggested solutions, you should be able to resolve the error message RDSV_GEN_XX610 and successfully create the customer in the SAP system.