How To Fix RDSV_GEN_XX608 - Customer &1 cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: RDSV_GEN_XX - Regulatory Document and Signature Validation

• Message number: 608

• Message text: Customer &1 cannot be deleted

What causes this issue?

If a customer number has been used in documents with a digital
signature, the deletion of the customer number from the system is
legally prohibited. This restriction applies to all changes, including
the correction of errors.
You have used the customer number for postings with a digital signature
for a company code in a country with restrictive legal tax reporting.

System Response

The system prevents the deletion of the customer to ensure valid tax
reporting.

How to fix this error?

<ZU>Note:</>
The data checks for the country with the most restrictive legal
requirements apply if you use the customer number for multiple
countries.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDSV_GEN_XX608 - Customer &1 cannot be deleted ?

  The SAP error message RDSV_GEN_XX608, which states "Customer &1 cannot be deleted," typically occurs when there are dependencies or references associated with the customer record that prevent its deletion. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Open Transactions: The customer may have open transactions, such as outstanding invoices, orders, or contracts that need to be resolved before deletion.
  Master Data Dependencies: The customer record may be linked to other master data, such as sales orders, deliveries, or billing documents.
  Data Consistency: There may be data consistency checks in place that prevent the deletion of the customer record if it is still in use.
  Authorization Issues: The user attempting to delete the customer may not have the necessary authorizations to perform the deletion.
  Status of the Customer: The customer may be in a status that does not allow deletion (e.g., blocked or inactive).
  
  Solutions:
  
  Check for Open Transactions: Review any open transactions associated with the customer. Clear or resolve these transactions before attempting to delete the customer.
  Review Master Data Links: Check for any linked master data (e.g., sales orders, deliveries) that may be preventing deletion. You may need to delete or archive these records first.
  Use Transaction Codes: Utilize transaction codes like FD03 (Display Customer) or FD02 (Change Customer) to check the status and details of the customer record.
  Authorization Check: Ensure that the user has the necessary authorizations to delete customer records. Consult with your SAP security team if needed.
  Block the Customer: If deletion is not possible, consider blocking the customer instead. This can be done through transaction FD02 by setting the customer status to "Blocked."
  Consult SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or fixes related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD01 (Create Customer), FD02 (Change Customer), and FD03 (Display Customer).
  SAP Documentation: Refer to SAP Help documentation for detailed information on customer master data management and deletion processes.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.