How To Fix QY057 - Internal error during label printing

SAP Error Message - Details

• Message type: E = Error

• Message class: QY - QM: Sample management

• Message number: 057

• Message text: Internal error during label printing

What causes this issue?

An internal error occurred during the printing of the label for
samples.

System Response

The current program is canceled to avoid data inconsistency.

How to fix this error?

Contact the SAP Hotline, so that the error can be further investigated.

Procedure for System Administrators

If the labels were automatically printed when the samples were created
do not use the automatic label printing function (see
<DS:SIMG.OLQW-PP>Customizing</> for the sample type).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QY057 - Internal error during label printing ?

  The SAP error message QY057, which indicates "Internal error during label printing," typically arises during the process of printing labels in the SAP system. This error can be caused by various factors, including configuration issues, problems with the printer setup, or issues with the label format itself.
  Possible Causes:
  
  Printer Configuration Issues: The printer may not be correctly configured in the SAP system, or there may be a communication issue between SAP and the printer.
  Label Format Issues: The label format being used may be corrupted or not properly defined in the SAP system.
  SAP Script or Smart Forms Errors: If you are using SAPscript or Smart Forms for label printing, there may be errors in the form design or logic.
  Authorization Issues: The user may not have the necessary authorizations to execute the label printing function.
  System Bugs or Patches: There may be bugs in the SAP system that require patches or updates.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Ensure that the printer is correctly configured in the SAP system (transaction SPAD).
  Verify that the printer is online and accessible from the SAP server.
  
  
  
  Review Label Format:
  
  Check the label format being used (transaction SMARTFORMS or SE78 for SAPscript).
  Ensure that the format is correctly defined and not corrupted.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program or function module that is responsible for label printing to identify where the error occurs.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to print labels. This can be checked in transaction SU53 or by reviewing the user's roles.
  
  
  
  System Updates:
  
  Check for any available patches or updates for your SAP system that may address known issues related to label printing.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that may provide additional information or solutions related to the QY057 error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPAD (Spool Administration)
  SMARTFORMS (Smart Forms)
  SE78 (SAPscript Forms)
  SU53 (Authorization Check)
  
  
  
  Documentation: Review SAP documentation related to label printing and troubleshooting printing issues.
  
  
  By following these steps, you should be able to identify and resolve the cause of the QY057 error during label printing in SAP.