How To Fix QM614 - Decision could not be reported back to the repair order

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 614

• Message text: Decision could not be reported back to the repair order

What causes this issue?

You selected a subsequent activity by way of the activity bar. It
triggers subsequent action &V1&. This subsequent action cannot be
executed by the system, since the indicators <ZH>after posting</> and
<ZH>synchronous to posting
</> are not set.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform your system administrator that this subsequent action &V1& must
be defined accordingly in Customizing.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM614 - Decision could not be reported back to the repair order ?

  The SAP error message QM614 ("Decision could not be reported back to the repair order") typically occurs in the context of Quality Management (QM) processes, particularly when dealing with inspection lots and repair orders. This error indicates that there was an issue when trying to report the results of a quality inspection back to the associated repair order.
  Causes:
  
  Missing or Incorrect Data: The inspection lot or repair order may be missing required data or may have incorrect data that prevents the system from processing the decision.
  Status Issues: The status of the inspection lot or repair order may not allow for the reporting of results. For example, if the repair order is already completed or closed, the system may not allow further updates.
  Authorization Issues: The user may not have the necessary authorizations to perform the action of reporting the decision back to the repair order.
  System Configuration: There may be configuration issues in the QM module or the integration between QM and other modules (like PM or MM) that are causing the error.
  Technical Issues: There could be underlying technical issues, such as database locks or system performance problems, that are preventing the operation from completing successfully.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields in the inspection lot and repair order are filled out correctly. Verify that the data is accurate and complete.
  Review Status: Check the status of both the inspection lot and the repair order. If the repair order is closed or in a status that does not allow updates, you may need to reopen it or change its status.
  Authorization Check: Verify that the user has the necessary permissions to report decisions back to the repair order. If not, consult with your SAP security team to obtain the required authorizations.
  Configuration Review: Consult with your SAP QM configuration team to ensure that the settings for inspection lot processing and repair order integration are correctly configured.
  Error Logs: Check the SAP system logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for Quality Management and Repair Order processing to understand the expected behavior and requirements for reporting decisions.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the QM614 error and implement an appropriate solution.