How To Fix QM620 - Action Box Cannot be Displayed: Control Error

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 620

• Message text: Action Box Cannot be Displayed: Control Error

What causes this issue?

The system could not create the docking control or tree control of the
action box.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

This error occurs sporadically. If it starts occurring on a more regular
basis, contact your system administrators and temporarily change the
layout of the action box as follows:
When processinf a notification, choose <LS>Extras -> Settings ->
CTRL/Default values</> in the menu.
Choose the tab page <LS>Action Box</> and select <LS>Action Box Table
</>.
When the notification transaction is next called, the action box will be
displayed in the form of a table control.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM620 - Action Box Cannot be Displayed: Control Error ?

  The SAP error message QM620, which states "Action Box Cannot be Displayed: Control Error," typically occurs in the Quality Management (QM) module when there is an issue with the display of the action box in the user interface. This can be due to various reasons, including configuration issues, missing authorizations, or problems with the underlying data.
  Causes:
  
  Configuration Issues: There may be a problem with the configuration of the Quality Management module or the specific transaction you are trying to execute.
  Authorization Problems: The user may not have the necessary authorizations to access certain functions or data within the QM module.
  Data Issues: There could be inconsistencies or missing data in the quality management records that are being accessed.
  System Bugs: Occasionally, this error can be caused by bugs in the SAP system or specific patches that have not been applied.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the action. You can use transaction code SU53 to check for authorization issues after the error occurs.
  Review Configuration: Verify the configuration settings in the QM module. Check if all necessary settings are correctly defined and if any recent changes might have caused the issue.
  Data Validation: Check the data related to the quality management process you are trying to access. Ensure that all required fields are filled and that there are no inconsistencies.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available that resolve the issue.
  System Logs: Review system logs (transaction codes SLG1 or ST22) for any additional error messages or information that could provide more context about the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the QM module, such as QA32 (Change Inspection Lot), QA11 (Record Results), and others that may be related to the action you are trying to perform.
  User Documentation: Review SAP documentation or user manuals related to the QM module for guidance on proper usage and configuration.
  Community Forums: Check SAP Community forums or other user groups for discussions related to the QM620 error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the QM620 error in SAP.