How To Fix QM612 - There is no ITS server defined for this function

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 612

• Message text: There is no ITS server defined for this function

What causes this issue?

You use this dependent follow-up function to send an e-mail to a
partner.
This e-mail contains a URL to a service in your system. This URL cannot
be created, since some of the relevant settings are missing.

System Response

The dependent follow-up function cannot be executed.

How to fix this error?

Ask your system administration to define a Web server for your logical
system in table <DS:TRAS.SM30>TWPURLSVR</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM612 - There is no ITS server defined for this function ?

  The SAP error message QM612 ("There is no ITS server defined for this function") typically occurs when you are trying to access a function that requires an Internet Transaction Server (ITS) but no ITS server has been configured for that particular function in the SAP system.
  Cause:
  
  Missing ITS Configuration: The ITS server is not configured in the SAP system for the specific transaction or function you are trying to access.
  Incorrect URL: The URL you are using to access the ITS service may be incorrect or not pointing to a valid ITS server.
  Authorization Issues: The user may not have the necessary authorizations to access the ITS server or the specific function.
  Network Issues: There may be network connectivity issues preventing access to the ITS server.
  
  Solution:
  
  
  Check ITS Configuration:
  
  Go to transaction SICF in the SAP GUI.
  Check if the ITS service is activated and properly configured for the function you are trying to access.
  Ensure that the service is not deactivated and that the necessary parameters are set correctly.
  
  
  
  Define ITS Server:
  
  If no ITS server is defined, you may need to define one. This can typically be done in transaction SPRO under the path:
  SAP Reference IMG -> Basis Components -> Internet Transaction Server -> Define ITS Server
  
  Ensure that the server is properly configured to handle the requests for the specific function.
  
  
  
  Check URL:
  
  Verify that the URL you are using to access the ITS service is correct. It should point to the correct server and service path.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the ITS server and the specific function. Check the user roles and authorizations in transaction SU01.
  
  
  
  Network Connectivity:
  
  Check for any network issues that may be preventing access to the ITS server. Ensure that the server is up and running and that there are no firewall or routing issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed instructions on configuring and troubleshooting ITS servers.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to ITS configuration or the error message QM612.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the issue related to the QM612 error message in SAP.