How To Fix QM221 - Customer returns order is created after saving

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 221

• Message text: Customer returns order is created after saving

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QM221 - Customer returns order is created after saving ?

  The SAP error message QM221 typically indicates that a customer returns order has been created after saving a transaction, which may lead to issues in the quality management (QM) process. This error can occur in various scenarios, particularly when dealing with customer returns and quality inspections.
  Cause:
  The error message QM221 can arise due to several reasons, including:
  
  Incorrect Configuration: The system may not be properly configured to handle customer returns in conjunction with quality management processes.
  Missing Master Data: There may be missing or incorrect master data related to materials, customers, or vendors that affects the creation of return orders.
  Quality Inspection Settings: The quality inspection settings for the material or the return process may not be correctly defined.
  Document Flow Issues: There may be issues with the document flow in the system, where the return order is not properly linked to the original sales order or delivery.
  
  Solution:
  To resolve the QM221 error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings for customer returns and quality management in the SAP system. Ensure that the settings align with your business processes.
  Verify that the quality inspection types and procedures are correctly set up for the materials involved in the return.
  
  
  
  Review Master Data:
  
  Ensure that all relevant master data (material master, customer master, vendor master) is complete and accurate.
  Check if the material is flagged for quality inspection and that the appropriate inspection type is assigned.
  
  
  
  Inspect Document Flow:
  
  Analyze the document flow related to the sales order and the return order. Ensure that the return order is correctly linked to the original sales order.
  Check for any inconsistencies in the document flow that may be causing the error.
  
  
  
  Quality Inspection Lot:
  
  If a quality inspection lot is created for the return, ensure that it is processed correctly. You may need to complete or cancel the inspection lot if it is causing issues.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes or documentation that may address the specific error message QM221. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Testing:
  
  After making the necessary changes, perform testing to ensure that the error does not reoccur. Create a test customer return order to verify that the process works as expected.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on quality management and customer returns.
  SAP Community: Engage with the SAP Community forums to seek advice from other users who may have encountered similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and QM01 (Create Quality Notification) that may be involved in the process.
  
  By following these steps, you should be able to identify the root cause of the QM221 error and implement a solution to resolve it.