How To Fix QM222 - Cannot create customer returns order

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 222

• Message text: Cannot create customer returns order

What causes this issue?

Errors occurred when you tried to create the advanced return. The task
was probably not created as a follow-up function.

System Response

No advanced return is created.

How to fix this error?

Check whether the task was created as a follow-up function, change the
notification if necessary, and implement the follow-up function <LS>
Create Returns Order</> again.
Details about errors are logged in the long text for follow-up actions.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM222 - Cannot create customer returns order ?

  The SAP error message QM222, which states "Cannot create customer returns order," typically occurs in the context of the Quality Management (QM) module when there are issues related to the creation of a customer returns order. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing Master Data: The customer or material master data may be incomplete or missing necessary information.
  Incorrect Configuration: The configuration settings for the returns process may not be set up correctly in the system.
  Status Issues: The status of the material or the sales order may not allow for a return to be processed.
  Quality Inspection: If the material is under quality inspection, it may not be eligible for return.
  Document Type Issues: The document type for the returns order may not be correctly defined or may not exist.
  Authorization Issues: The user may not have the necessary authorizations to create a returns order.
  
  Solutions:
  
  Check Master Data: Ensure that the customer and material master records are complete and correctly maintained. Verify that all required fields are filled out.
  Review Configuration: Check the configuration settings for the returns process in the SAP system. This includes reviewing the settings for the document types and item categories related to returns.
  Check Status: Verify the status of the sales order and the material. Ensure that they are in a state that allows for returns.
  Quality Inspection: If the material is under quality inspection, resolve any outstanding quality issues before attempting to create a returns order.
  Document Type Verification: Ensure that the document type for the returns order is correctly defined in the system and that it is active.
  Authorization Check: Confirm that the user has the necessary permissions to create customer returns orders. If not, contact your SAP security administrator to obtain the required authorizations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order) and VA02 (Change Sales Order) to manage sales orders and returns.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to error QM222. SAP Notes can provide patches or additional guidance.
  Documentation: Review SAP documentation related to the QM module and the returns process for best practices and troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By systematically addressing these potential causes, you should be able to resolve the QM222 error and successfully create customer returns orders in SAP.