How To Fix QM222 - Cannot create customer returns order

QM222 - Overview

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 222

• Message text: Cannot create customer returns order

What causes this issue?

Errors occurred when you tried to create the advanced return. The task
was probably not created as a follow-up function.

System Response

No advanced return is created.

How to fix this error?

Check whether the task was created as a follow-up function, change the
notification if necessary, and implement the follow-up function <LS>
Create Returns Order</> again.
Details about errors are logged in the long text for follow-up actions.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM222 - Cannot create customer returns order ?

  The SAP error message QM222, which states "Cannot create customer returns order," typically occurs in the context of the Quality Management (QM) module when there are issues related to the creation of a customer returns order. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing Master Data: The customer or material master data may be incomplete or missing necessary information.
  Incorrect Configuration: The configuration settings for the returns process may not be set up correctly in the system.
  Status Issues: The status of the material or the sales order may not allow for a return to be processed.
  Quality Inspection: If the material is under quality inspection, it may not be eligible for return.
  Document Type Issues: The document type for the returns order may not be correctly defined or may not exist.
  Authorization Issues: The user may not have the necessary authorizations to create