How To Fix QM021 - Enter both the delivery number and delivery item

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 021

• Message text: Enter both the delivery number and delivery item

What causes this issue?

You have entered a delivery item but no delivery number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the number of the <DS:GLOS.delivery>delivery</> in addition to
the item number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM021 - Enter both the delivery number and delivery item ?

  The SAP error message QM021, which states "Enter both the delivery number and delivery item," typically occurs in the context of Quality Management (QM) processes when you are trying to perform an action that requires both a delivery number and a delivery item to be specified, but one or both of these fields are missing.
  Cause:
  
  Missing Input: The most common cause of this error is that the user has not entered both the delivery number and the delivery item in the relevant fields.
  Incorrect Data Entry: The user may have entered an incorrect or incomplete delivery number or item.
  System Configuration: There may be issues with the configuration of the QM module or the related delivery processes in SAP.
  
  Solution:
  
  Check Input Fields: Ensure that both the delivery number and delivery item are entered correctly in the respective fields. Double-check for any typos or incorrect entries.
  Review Delivery Document: Verify that the delivery document exists and is correctly set up in the system. You can do this by checking the delivery document in the relevant transaction (e.g., VL03N for display).
  Consult Documentation: If you are unsure about the correct format or values for the delivery number and item, refer to your organization's SAP documentation or guidelines.
  System Configuration: If the issue persists, it may be necessary to consult with your SAP Basis or QM module administrator to check if there are any configuration issues or if any recent changes have affected the functionality.
  User Training: Ensure that users are trained on the correct procedures for entering delivery information in the system to avoid similar errors in the future.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N (Change Outbound Delivery), and VL03N (Display Outbound Delivery) to manage deliveries effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions.
  Quality Management Processes: Understanding the overall QM processes in SAP can help in identifying where the error might be occurring and how to resolve it.
  
  If the problem continues after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.