How To Fix QM020 - The combination of sales order and delivery is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 020

• Message text: The combination of sales order and delivery is not allowed

What causes this issue?

You can access the quality notification on the basis of a sales order
or a delivery. Since you specified both numbers, the system checks
whether the sales order number corresponds to the sales order in the
delivery.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete either the sales order number or the delivery number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM020 - The combination of sales order and delivery is not allowed ?

  The SAP error message QM020, which states "The combination of sales order and delivery is not allowed," typically occurs in the context of Quality Management (QM) when there is an issue with the relationship between a sales order and its associated delivery. This error can arise due to several reasons, and understanding the cause is essential for finding a solution.
  Causes of QM020 Error
  
  
  Incorrect Sales Order and Delivery Link: The sales order may not be correctly linked to the delivery. This can happen if the delivery is created for a different sales order or if the sales order has been changed or deleted.
  
  
  Quality Inspection Settings: The quality inspection settings for the material or the sales order may not allow for the delivery to be processed. This can include settings related to inspection types or the status of the inspection lot.
  
  
  Delivery Status: The delivery may be in a status that does not allow for further processing, such as being blocked or not fully processed.
  
  
  Material Master Settings: The material master data may have settings that restrict the combination of sales orders and deliveries, particularly in relation to quality management.
  
  
  Document Flow Issues: There may be issues in the document flow where the sales order and delivery are not properly aligned in the system.
  
  
  Solutions to QM020 Error
  
  
  Check Sales Order and Delivery: Verify that the sales order and delivery are correctly linked. Ensure that the delivery is created for the correct sales order.
  
  
  Review Quality Inspection Settings: Check the quality inspection settings for the material and the sales order. Ensure that the inspection types and statuses are correctly configured to allow for the delivery.
  
  
  Inspect Delivery Status: Look at the status of the delivery. If it is blocked or not fully processed, resolve any issues that may be preventing it from being processed.
  
  
  Examine Material Master Data: Review the material master data for any restrictions that may apply to the sales order and delivery combination. Adjust settings as necessary.
  
  
  Check Document Flow: Investigate the document flow to ensure that all related documents (sales order, delivery, inspection lot) are correctly linked and processed.
  
  
  Consult SAP Notes: Check for any relevant SAP Notes or updates that may address this specific error message. SAP frequently releases updates that can resolve known issues.
  
  
  User Authorization: Ensure that the user has the necessary authorizations to process the sales order and delivery. Lack of proper authorization can sometimes lead to errors.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), VL03N (Display Outbound Delivery), and QA32 (Display Inspection Lots) to help diagnose the issue.
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on Quality Management processes and error handling.
  
  
  Support Forums: Consider checking SAP community forums or support channels for similar issues and solutions shared by other users.
  
  
  By following these steps, you should be able to identify the cause of the QM020 error and implement a solution to resolve it. If the issue persists, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.