How To Fix QD620 - Customer does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: QD - Message-Id. für Dynamisierung

• Message number: 620

• Message text: Customer does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QD620 - Customer does not exist ?

  The SAP error message QD620, which states "Customer does not exist," typically occurs in the context of quality management or when dealing with customer-related transactions in SAP. This error indicates that the system cannot find the customer record associated with the transaction you are trying to perform.
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Not Created: The customer may not have been created in the system yet.
  Customer Deactivation: The customer record may have been deactivated or marked for deletion.
  Data Synchronization Issues: If your SAP system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary permissions to view or access the customer data.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number you are entering to ensure it is correct.
  Create Customer Record: If the customer does not exist, you may need to create a new customer record in the system using transaction codes like XD01 (Create Customer) or VD01 (Create Customer for Sales Area).
  Check Customer Status: Use transaction code XD03 (Display Customer) to check if the customer exists and verify its status. If it is marked for deletion or inactive, you may need to reactivate it.
  Data Synchronization: If your SAP system is integrated with other systems, ensure that the data is synchronized properly. You may need to check with your IT department or system administrator.
  Authorization Check: Ensure that you have the necessary permissions to access customer data. If not, contact your system administrator to grant the required access.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03, VD01, VD02, and VD03 for customer management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Review user roles and authorizations in the SAP system to ensure proper access to customer data.
  Documentation: Refer to SAP documentation or help files for more detailed information on customer master data management.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.