How To Fix PRP_UI028 - Business partner &1 does not have an e-mail address

SAP Error Message - Details

• Message type: E = Error

• Message class: PRP_UI - Error Messages for PRP User Interface

• Message number: 028

• Message text: Business partner &1 does not have an e-mail address

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PRP_UI028 - Business partner &1 does not have an e-mail address ?

  The SAP error message PRP_UI028 indicates that a business partner (BP) does not have an email address assigned to it. This error typically occurs in scenarios where an email address is required for communication or notifications, such as when trying to send an email or generate documents that require an email address.
  Cause:
  The primary cause of this error is that the business partner record in SAP does not have an email address filled in the relevant fields. This can happen if:
  
  The business partner was created without an email address.
  The email address was removed or not updated in the business partner's details.
  The email address is stored in a different format or field that is not recognized by the system.
  
  Solution:
  To resolve this error, you need to ensure that the business partner has a valid email address assigned. Here are the steps to do this:
  
  
  Access the Business Partner Maintenance:
  
  Go to the transaction code BP (Business Partner) in SAP.
  
  
  
  Find the Business Partner:
  
  Enter the business partner number that is causing the error and click on the "Display" or "Change" button.
  
  
  
  Edit the Business Partner:
  
  Navigate to the "Address" or "Contact" tab (the exact tab may vary based on your SAP version and configuration).
  Look for the field labeled "Email" or "E-mail Address."
  
  
  
  Enter the Email Address:
  
  If the email address is missing, enter a valid email address in the appropriate field.
  
  
  
  Save Changes:
  
  After entering the email address, save the changes to the business partner record.
  
  
  
  Test the Functionality:
  
  Retry the action that previously triggered the error to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  Business Partner Roles: Ensure that the business partner has the correct roles assigned that may require an email address.
  Data Validation: Check if there are any validation rules in place that might affect the email address format.
  User Authorizations: Ensure that you have the necessary authorizations to edit business partner data.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.