How To Fix PRP_UI027 - Appointment is deleted in the person's groupware

SAP Error Message - Details

• Message type: E = Error

• Message class: PRP_UI - Error Messages for PRP User Interface

• Message number: 027

• Message text: Appointment is deleted in the person's groupware

What causes this issue?

The sent appointment will be deleted in the person's groupware.
Note that the appointment will not be deleted in the groupware until the
project is saved.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PRP_UI027 - Appointment is deleted in the person's groupware ?

  The SAP error message PRP_UI027, which states "Appointment is deleted in the person's groupware," typically occurs in the context of SAP's integration with groupware systems (like Microsoft Outlook or other calendar applications). This error indicates that an appointment that was previously synchronized or linked to the SAP system has been deleted in the external groupware system.
  Cause:
  
  Deletion in Groupware: The most straightforward cause is that the appointment was manually deleted by the user in their groupware application.
  Synchronization Issues: There may be synchronization issues between SAP and the groupware, leading to discrepancies in appointment status.
  User Permissions: The user may not have the necessary permissions to view or manage the appointment in SAP after it has been deleted in the groupware.
  Data Consistency: There might be inconsistencies in the data between the SAP system and the groupware, possibly due to network issues or configuration problems.
  
  Solution:
  
  Check Groupware: Verify in the groupware application (e.g., Outlook) whether the appointment still exists. If it has been deleted, you may need to recreate it.
  Recreate Appointment: If the appointment is essential, recreate it in the groupware and ensure it syncs back to SAP.
  Synchronization Settings: Check the synchronization settings between SAP and the groupware to ensure they are correctly configured. This may involve checking the connection settings, user mappings, and synchronization intervals.
  User Permissions: Ensure that the user has the necessary permissions in both SAP and the groupware to view and manage appointments.
  Consult Documentation: Refer to SAP documentation or support resources for specific troubleshooting steps related to your version of SAP and the groupware being used.
  Contact Support: If the issue persists, consider reaching out to your IT support team or SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Groupware Integration: Familiarize yourself with the integration settings between SAP and your groupware application, as this can often be a source of issues.
  User Training: Ensure that users are trained on how to manage appointments in both SAP and the groupware to minimize the risk of accidental deletions.
  
  By following these steps, you should be able to resolve the PRP_UI027 error and ensure smoother integration between SAP and your groupware system.