How To Fix PRP_UI026 - Task is deleted in the person's groupware

SAP Error Message - Details

• Message type: E = Error

• Message class: PRP_UI - Error Messages for PRP User Interface

• Message number: 026

• Message text: Task is deleted in the person's groupware

What causes this issue?

The sent task will be deleted in the person's groupware.
Note that the appointment will not be deleted in the groupware until the
project is saved.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PRP_UI026 - Task is deleted in the person's groupware ?

  The SAP error message PRP_UI026, which states "Task is deleted in the person's groupware," typically occurs in the context of SAP's integration with groupware systems (like Microsoft Outlook or other calendar applications). This error indicates that a task that was previously synchronized with the groupware has been deleted, and as a result, SAP cannot find the task it is trying to access or manipulate.
  Cause:
  
  Task Deletion: The most straightforward cause is that the task was deleted in the groupware application (e.g., Outlook) after it was created or synchronized with SAP.
  Synchronization Issues: There may be issues with the synchronization process between SAP and the groupware, leading to discrepancies in task status.
  User Actions: The user may have manually deleted the task or it may have been removed due to a cleanup process in the groupware.
  Configuration Issues: Incorrect configuration settings in the integration between SAP and the groupware can lead to such errors.
  
  Solution:
  
  Check Groupware: Verify in the groupware application (e.g., Outlook) whether the task still exists. If it has been deleted, you may need to recreate it in SAP.
  Recreate the Task: If the task is essential, recreate it in the groupware and ensure it syncs back to SAP.
  Synchronization Settings: Review the synchronization settings between SAP and the groupware to ensure they are correctly configured. This may involve checking user settings, permissions, and integration configurations.
  Error Logs: Check the error logs in both SAP and the groupware for any additional information that might help diagnose the issue.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling this error in the context of your version and setup.
  Contact Support: If the issue persists, consider reaching out to SAP support or your organization's IT support team for further assistance.
  
  Related Information:
  
  Integration Documentation: Review the integration documentation for SAP and the specific groupware you are using to understand how tasks are synchronized and managed.
  User Training: Ensure that users are trained on how to manage tasks in both SAP and the groupware to avoid accidental deletions.
  Version Compatibility: Check for any known issues or patches related to the version of SAP and the groupware you are using, as updates may resolve synchronization issues.
  
  By following these steps, you should be able to address the PRP_UI026 error effectively.