How To Fix PO364 - The device pool must contain at least one device

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 364

• Message text: The device pool must contain at least one device

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Enter at least one output device in <ZK>Device pool</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO364 - The device pool must contain at least one device ?

  The SAP error message PO364, which states "The device pool must contain at least one device," typically occurs in the context of SAP's output management system, particularly when dealing with print configurations. This error indicates that the system is unable to find a valid device (printer) in the specified device pool for processing print requests.
  Cause:
  
  Empty Device Pool: The device pool you are trying to use does not have any printers assigned to it.
  Incorrect Configuration: The device pool may not be properly configured in the SAP system.
  Device Status: All devices in the pool may be inactive or not available for use.
  Authorization Issues: The user may not have the necessary authorizations to access the devices in the pool.
  
  Solution:
  
  
  Check Device Pool Configuration:
  
  Go to the transaction code SPAD (Spool Administration).
  Navigate to the device pool in question and ensure that it contains at least one valid printer.
  If the device pool is empty, add a printer to the pool.
  
  
  
  Add Printers to the Device Pool:
  
  In SPAD, select the device pool and add printers that are configured and active.
  Ensure that the printers are correctly set up and can be accessed by the SAP system.
  
  
  
  Verify Printer Status:
  
  Check the status of the printers in the device pool to ensure they are active and not in an error state.
  If a printer is inactive, troubleshoot the printer or reconfigure it as necessary.
  
  
  
  Check User Authorizations:
  
  Ensure that the user trying to execute the print job has the necessary authorizations to access the printers in the device pool.
  Review the user roles and permissions related to printing.
  
  
  
  Test Printing:
  
  After making the necessary changes, perform a test print to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPAD: Spool Administration
  SP01: Spool Request Overview
  
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring device pools and printers.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  By ensuring that the device pool is properly configured and contains at least one active printer, you should be able to resolve the PO364 error.