How To Fix PO308 - Output request deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 308

• Message text: Output request deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PO308 - Output request deleted ?

  The SAP error message PO308 ("Output request deleted") typically occurs in the context of output processing in SAP, particularly when dealing with purchase orders, sales orders, or other documents that require output (like printouts, emails, etc.). This message indicates that the output request for a document has been deleted, which means that the system cannot process the output as expected.
  Causes of PO308 Error
  
  Manual Deletion: The output request may have been manually deleted by a user or through a batch job.
  Output Condition: The output condition records may not be set up correctly, leading to the output request being marked for deletion.
  Document Status: The document (e.g., purchase order) may have been changed or deleted, which can lead to the associated output request being invalidated.
  System Configuration: Incorrect configuration in the output determination procedure can lead to issues with output requests.
  Batch Jobs: Scheduled jobs that clean up old or unnecessary output requests may have deleted the request.
  
  Solutions to PO308 Error
  
  
  Check Output Request: Verify if the output request exists in the system. You can do this by navigating to the output management transaction (e.g., NACE for output types) and checking the status of the output request.
  
  
  Recreate Output Request: If the output request has been deleted, you may need to recreate it. This can often be done by reprocessing the document (e.g., reprinting the purchase order).
  
  
  Review Output Conditions: Ensure that the output conditions are correctly configured. Check the output type settings in the relevant configuration (e.g., NACE) to ensure that they are set up properly.
  
  
  Check Document Status: Ensure that the document (e.g., purchase order) is in a valid status for output processing. If the document has been changed or deleted, you may need to address those issues first.
  
  
  Consult Logs: Check the application logs (transaction SLG1) for any additional information or errors that may provide context for why the output request was deleted.
  
  
  System Configuration Review: If the issue persists, it may be necessary to review the overall system configuration related to output management. This may involve consulting with a functional consultant or SAP Basis team.
  
  
  User Training: If manual deletion is a frequent issue, consider providing training to users on how to handle output requests properly.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as NACE (for output types), ME23N (to display purchase orders), and ME22N (to change purchase orders).
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to output processing.
  Documentation: Review SAP documentation on output management for best practices and troubleshooting steps.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support or a qualified SAP consultant for further assistance.