How To Fix PLM_AUDIT_ARCH017 - Customer &1 was used

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_AUDIT_ARCH - PLM Audit Management: Archiving

• Message number: 017

• Message text: Customer &1 was used

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_AUDIT_ARCH017 - Customer &1 was used ?

  The SAP error message PLM_AUDIT_ARCH017 indicates that a customer (identified by &1) is being used in a context where it cannot be processed, typically in relation to audit or archiving processes in the Product Lifecycle Management (PLM) module. This error often arises when there are inconsistencies or issues with the data related to the customer in the system.
  Cause:
  
  Data Inconsistency: The customer data may be inconsistent or incomplete, which prevents the system from processing it correctly.
  Active Transactions: There may be active transactions or references to the customer that are preventing the archiving or audit process from completing.
  Configuration Issues: There could be configuration settings in the PLM module that are not aligned with the current data or business processes.
  Authorization Issues: The user may not have the necessary authorizations to perform the operation related to the customer.
  
  Solution:
  
  Check Customer Data: Review the customer data for completeness and consistency. Ensure that all required fields are filled and that there are no discrepancies.
  Review Active Transactions: Check if there are any active transactions or references to the customer. If there are, you may need to complete or close those transactions before proceeding.
  Configuration Review: Verify the configuration settings in the PLM module to ensure they are set up correctly for the archiving or audit process.
  User Authorizations: Ensure that the user attempting to perform the operation has the necessary authorizations. If not, work with your SAP security team to grant the required permissions.
  Consult Documentation: Refer to SAP documentation or notes related to PLM and archiving processes for any specific guidance or troubleshooting steps.
  SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant details about the context in which it occurred.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP PLM that may help in managing customer data and auditing processes (e.g., transaction codes for customer master data maintenance).
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.