How To Fix PLM_AUDIT_ARCH015 - Customer &1 is not used

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_AUDIT_ARCH - PLM Audit Management: Archiving

• Message number: 015

• Message text: Customer &1 is not used

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_AUDIT_ARCH015 - Customer &1 is not used ?

  The SAP error message PLM_AUDIT_ARCH015 indicates that a specific customer (identified by &1) is not being used in the context of the audit or archiving process. This message typically arises in the context of the SAP Product Lifecycle Management (PLM) module, particularly when dealing with audit or archiving activities.
  Cause:
  
  Inactive Customer: The customer specified in the error message may not be active or may not have any associated data in the system.
  Incorrect Customer ID: The customer ID provided may be incorrect or may not exist in the system.
  Data Configuration: There may be a configuration issue where the customer is not linked to the relevant documents or processes that are being audited or archived.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  
  Solution:
  
  Verify Customer Status: Check if the customer ID exists and is active in the system. You can do this by navigating to the customer master data in SAP.
  Check Data Association: Ensure that the customer is associated with the relevant documents or processes that are being audited or archived. If not, you may need to link the customer to the necessary data.
  Correct Customer ID: If the customer ID is incorrect, update the process or configuration to use the correct ID.
  Review Authorizations: Ensure that the user executing the process has the necessary authorizations to access the customer data.
  Consult Documentation: Review SAP documentation or notes related to the PLM module for any specific guidelines or updates regarding this error message.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Transaction Codes: Familiarize yourself with transaction codes related to customer master data (e.g., XD01, XD02) and PLM audit processes.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.