How To Fix PLM_AUDIT_ARCH016 - Customer &1 is used

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_AUDIT_ARCH - PLM Audit Management: Archiving

• Message number: 016

• Message text: Customer &1 is used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_AUDIT_ARCH016 - Customer &1 is used ?

  The SAP error message PLM_AUDIT_ARCH016 indicates that a customer (identified by &1) is currently in use and cannot be archived. This typically occurs in the context of the SAP Product Lifecycle Management (PLM) module when attempting to archive audit data related to a customer.
  Cause:
  The error arises when there are still active references or dependencies associated with the customer in the system. This could include:
  
  Open transactions or documents linked to the customer.
  Active contracts or agreements.
  Existing audit records that reference the customer.
  Other related data that prevents the customer from being archived.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check for Active References:
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables for any active references to the customer. Common tables to check include:
  
  KNA1 (General Data in Customer Master)
  VBAK (Sales Document: Header Data)
  VBRK (Billing Document: Header Data)
  KONV (Conditions (Transaction Data))
  
  
  
  
  
  Review Open Transactions:
  
  Ensure that there are no open sales orders, deliveries, or invoices associated with the customer. If there are, you may need to complete or delete these transactions.
  
  
  
  Check for Contracts:
  
  Verify if there are any active contracts or agreements linked to the customer. If so, these may need to be closed or archived before proceeding.
  
  
  
  Audit Records:
  
  If there are specific audit records that are preventing the archiving, you may need to review and possibly delete or archive those records.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to archiving customers in PLM for any specific guidelines or prerequisites.
  
  
  
  Contact SAP Support:
  
  If you are unable to identify the cause or resolve the issue, consider reaching out to SAP support for assistance. They may provide additional insights or solutions based on your specific system configuration.
  
  
  
  Related Information:
  
  Archiving Process: Understand the archiving process in SAP, including prerequisites and steps involved in archiving data.
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing customer data and archiving processes, such as SARA (Archive Administration).
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.