How To Fix PG267 - Info group could not be updated

SAP Error Message - Details

• Message type: E = Error

• Message class: PG - Error Messages for Master Data Programs

• Message number: 267

• Message text: Info group could not be updated

What causes this issue?

An error has occurred while updating the info group.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please check the info group you are currently using.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PG267 - Info group could not be updated ?

  The SAP error message PG267, which states "Info group could not be updated," typically occurs in the context of personnel administration or organizational management when there is an issue with updating infotypes or info groups in the system. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes of PG267 Error
  
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect data formats.
  
  
  Authorization Issues: The user may not have the necessary authorizations to update the info group.
  
  
  System Configuration: There may be configuration issues in the system related to the info group or infotype settings.
  
  
  Lock Entries: The record being updated might be locked by another user or process, preventing the update.
  
  
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard processing of info groups.
  
  
  Database Issues: There could be underlying database issues, such as connectivity problems or database locks.
  
  
  Solutions to PG267 Error
  
  
  Check Data Validity: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats.
  
  
  Review Authorizations: Verify that the user has the necessary permissions to perform the update. This can be done by checking the user roles and authorizations in the system.
  
  
  Analyze Configuration: Review the configuration settings for the info group and related infotypes. Ensure that they are set up correctly according to business requirements.
  
  
  Check for Locks: Use transaction codes like SM12 to check for any lock entries on the record being updated. If a lock is found, you may need to wait for it to be released or contact the user who has locked the record.
  
  
  Debugging: If custom code is involved, consider debugging the process to identify any issues in the custom logic that might be causing the error.
  
  
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  Database Health Check: If you suspect database issues, consult with your database administrator to check for any connectivity or performance issues.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide patches or updates.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PA20 (Display HR Master Data), and SM12 (Display and Delete Lock Entries).
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  Documentation: Review SAP documentation related to personnel administration and info groups for additional insights and best practices.
  
  By systematically addressing the potential causes and applying the suggested solutions, you should be able to resolve the PG267 error in SAP.