How To Fix /PF1/MSG_GATEWAY062 - Technical error during account holder search

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_GATEWAY -

• Message number: 062

• Message text: Technical error during account holder search

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_GATEWAY062 - Technical error during account holder search ?

  The SAP error message /PF1/MSG_GATEWAY062 typically indicates a technical error that occurs during an account holder search in the SAP system. This error can arise from various underlying issues, including problems with the gateway, network issues, or issues with the data being processed.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the SAP application server and the database or other services.
  Gateway Configuration: The SAP Gateway may not be properly configured, leading to communication issues.
  Data Issues: There may be inconsistencies or corruption in the data being queried.
  System Performance: High load on the system or performance issues can lead to timeouts or failures in processing requests.
  Authorization Issues: The user may not have the necessary permissions to perform the account holder search.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between the SAP application and the database or other services.
  Review Gateway Configuration: Verify the configuration of the SAP Gateway. Check for any misconfigurations or errors in the gateway settings.
  Data Validation: Check the data being queried for any inconsistencies or corruption. Ensure that the account holder data is complete and correctly formatted.
  Monitor System Performance: Use transaction codes like ST22 (Dump Analysis) and SM21 (System Log) to check for any performance issues or errors in the system logs.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the account holder search. Check the roles and permissions assigned to the user.
  Restart Services: If the issue persists, consider restarting the relevant SAP services or the entire application server to clear any temporary issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often provide patches or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), ST22 (Dump Analysis), and SM21 (System Log) to diagnose and troubleshoot the issue further.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.