How To Fix /PF1/MSG_GATEWAY063 - Technical error during account search

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_GATEWAY -

• Message number: 063

• Message text: Technical error during account search

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_GATEWAY063 - Technical error during account search ?

  The SAP error message /PF1/MSG_GATEWAY063 indicates a technical error that occurs during an account search operation. This error is typically related to issues with the SAP Gateway or the underlying data retrieval process. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the database or other services.
  Configuration Errors: Incorrect configuration of the SAP Gateway or the backend system can lead to this error.
  Authorization Issues: The user may not have the necessary permissions to perform the account search.
  Data Consistency Issues: There may be inconsistencies or corruption in the data being accessed.
  System Performance: High load on the system or performance issues can lead to timeouts or failures in processing requests.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between the SAP system and the database or other services.
  Review Configuration: Verify the configuration settings for the SAP Gateway and ensure that they are correctly set up.
  User Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to perform the account search.
  Data Integrity Check: Perform a data integrity check to identify and resolve any inconsistencies or corruption in the data.
  System Performance Monitoring: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling the operation during off-peak hours.
  Check Logs: Review the SAP application logs (transaction SLG1) and the Gateway logs (transaction /IWFND/ERROR_LOG) for more detailed error messages that can provide insights into the root cause.
  Restart Services: If the issue persists, consider restarting the SAP Gateway services or the entire SAP system as a last resort.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Refer to the official SAP documentation for the Gateway and account management processes for additional troubleshooting steps.
  
  If the issue continues after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.