How To Fix PE770 - Shifts could not be swapped on &

SAP Error Message - Details

• Message type: E = Error

• Message class: PE - Shift Planning: Messages

• Message number: 770

• Message text: Shifts could not be swapped on &

What causes this issue?

You cannot swap the shifts of employee 'A' and employee 'B' in the
following cases:
If employee 'A' and/or 'B' is absent for the entire day
If employee 'A' and/or'B' is assigned to a foreign requirement
If employee 'A' and/or 'B' does not have a shared temporary assignment
If the shift is not a <DS:DE.DAYPROG>specified shift</>

System Response

The shifts are swapped.
&WHAT_TO_DO& &SYS_ADMIN&

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PE770 - Shifts could not be swapped on & ?

  The SAP error message PE770, which states "Shifts could not be swapped on &," typically occurs in the context of shift planning or scheduling within the SAP system, particularly in the Human Capital Management (HCM) module. This error indicates that there is an issue preventing the swapping of shifts between employees or within a schedule.
  Causes of Error PE770
  
  
  Conflicting Shift Assignments: The shifts that are being swapped may have conflicting assignments or restrictions that prevent the swap from being executed.
  
  
  Time Constraints: There may be time constraints or rules defined in the system that do not allow for the shifts to be swapped, such as overlapping shifts or insufficient rest periods.
  
  
  Employee Availability: One or both employees involved in the shift swap may not be available for the shifts being swapped due to other assignments, leave, or other scheduling conflicts.
  
  
  Authorization Issues: The user attempting to perform the swap may not have the necessary authorizations or permissions to make changes to the shift assignments.
  
  
  Configuration Issues: There may be configuration settings in the system that restrict shift swapping under certain conditions.
  
  
  Solutions to Error PE770
  
  
  Check Shift Assignments: Review the shift assignments for both employees involved in the swap. Ensure that there are no conflicts or restrictions that would prevent the swap.
  
  
  Verify Availability: Confirm that both employees are available for the shifts they are trying to swap. Check for any leave requests or other assignments that may affect their availability.
  
  
  Review Time Constraints: Look into the time constraints and rules set up in the system. Ensure that the swap adheres to any defined policies regarding shift changes.
  
  
  Authorization Check: Ensure that the user attempting to perform the swap has the necessary permissions. If not, contact your system administrator to obtain the required authorizations.
  
  
  Consult Configuration Settings: If the issue persists, consult with your SAP HCM configuration team to review the settings related to shift swapping. They may need to adjust the configuration to allow for the swap under certain conditions.
  
  
  Error Logs: Check the system logs for any additional error messages or details that may provide more context about why the swap could not be completed.
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP HCM documentation for guidelines on shift planning and management, which may provide insights into best practices and common issues.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.