How To Fix OQ_E376 - No Card number ranges defined in customizing.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 376

• Message text: No Card number ranges defined in customizing.

What causes this issue?

There are no card number ranges defined in customizing. These entries
are necessary to identify the card type (e.g. VISA).

System Response

Process can not be continued.

How to fix this error?

Maintain entries in customizing

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E376 - No Card number ranges defined in customizing. ?

  The SAP error message OQ_E376 "No Card number ranges defined in customizing" typically occurs when the system is unable to find any defined number ranges for card numbers in the configuration settings. This can happen in various modules, particularly in the context of managing customer or vendor cards, or in scenarios involving loyalty programs or similar functionalities.
  Cause:
  
  Missing Configuration: The most common cause is that the number ranges for card numbers have not been defined in the customizing settings.
  Incorrect Configuration: The number ranges may be defined, but they are not correctly configured or activated.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the number range settings.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Define Number Ranges:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to the relevant section for defining number ranges. This is usually found under:
  Sales and Distribution -> Master Data -> Business Partners -> Define Number Ranges for Business Partners
  
  Create a new number range or modify an existing one to ensure that it is set up for the card numbers you are trying to use.
  
  
  
  Check Existing Number Ranges:
  
  Ensure that the number ranges are not only defined but also assigned to the relevant object (e.g., customer, vendor, etc.).
  Make sure that the number range is active and that there are available numbers within the range.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and modify number range settings. This can be checked with your SAP security team.
  
  
  
  Transport Requests:
  
  If the configuration was recently transported from another system, ensure that the transport request was successful and that all necessary objects were included.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance related to your version of SAP and the module you are working with.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SNRO (Number Range Objects) to view and manage number ranges.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or bugs related to number ranges.
  Support: If the issue persists after checking the configurations, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the OQ_E376 error and ensure that card number ranges are properly defined in your SAP system.