How To Fix OQ_E375 - No Card type/company code information defined in customizing.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 375

• Message text: No Card type/company code information defined in customizing.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E375 - No Card type/company code information defined in customizing. ?

  The SAP error message OQ_E375, which states "No Card type/company code information defined in customizing," typically occurs in the context of SAP's Financial Accounting (FI) or Controlling (CO) modules, particularly when dealing with payment cards or similar transactions. This error indicates that the system cannot find the necessary configuration for the specified card type and company code combination.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the required configuration for the card type and company code has not been set up in the system.
  Incorrect Card Type: The card type being used in the transaction may not be defined in the system.
  Company Code Issues: The company code associated with the transaction may not have the necessary settings for the card type.
  
  Solution:
  To resolve the OQ_E375 error, follow these steps:
  
  
  Check Card Type Configuration:
  
  Navigate to the customizing settings in SAP (Transaction SPRO).
  Go to Financial Accounting (New) > Accounts Receivable and Accounts Payable > Payment Transactions > Define Payment Card Types.
  Ensure that the card type you are trying to use is defined and properly configured.
  
  
  
  Define Company Code Settings:
  
  In the same customizing area, check if the company code is linked to the card type.
  Go to Financial Accounting (New) > Accounts Receivable and Accounts Payable > Payment Transactions > Define Company Code Settings for Payment Cards.
  Ensure that the company code is correctly set up to use the specified card type.
  
  
  
  Review Transaction Data:
  
  Check the transaction data to ensure that the correct card type and company code are being used.
  If necessary, correct any discrepancies in the transaction data.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to SAP documentation or help resources for detailed guidance on setting up payment card types and company codes.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), OBBP (Payment Methods), and OBVC (Document Types) for further configuration.
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to this error message.
  User Roles: Ensure that you have the necessary authorizations to make changes in the customizing settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in the relevant module.