How To Fix OQ_E373 - No Payment card categories defined, please check customizing.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 373

• Message text: No Payment card categories defined, please check customizing.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E373 - No Payment card categories defined, please check customizing. ?

  The SAP error message OQ_E373: No Payment card categories defined, please check customizing typically occurs when the system is unable to find any defined payment card categories in the configuration settings. This can happen in various scenarios, such as when processing transactions that involve payment cards, like credit or debit cards.
  Cause:
  
  Missing Configuration: The primary cause of this error is that the payment card categories have not been defined in the system. This can happen if the configuration for payment processing has not been completed or if the relevant settings have been deleted or not transported correctly.
  Incorrect Customizing Settings: There may be issues with the customizing settings related to payment methods or payment card processing.
  User Authorization: Sometimes, the user may not have the necessary authorizations to access the payment card categories.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Define Payment Card Categories:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to Financial Accounting (New) > Accounts Receivable and Accounts Payable > Payment Transactions > Payment Card Processing > Define Payment Card Categories.
  Here, you can create or modify payment card categories as needed. Ensure that you define the necessary categories that your organization uses.
  
  
  
  Check Existing Configuration:
  
  Review the existing payment card categories to ensure they are correctly set up and active.
  Make sure that the payment card categories are linked to the appropriate payment methods.
  
  
  
  Transport Requests:
  
  If the configuration was recently changed or transported from another system, ensure that the transport requests were successful and that all necessary objects were included.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access and use payment card categories.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed steps on configuring payment card processing.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to payment card processing or this error message.
  Community Forums: Engage with SAP community forums or support channels for additional insights or similar cases.
  
  By following these steps, you should be able to resolve the OQ_E373 error and ensure that your payment card processing is correctly configured in SAP.