How To Fix OQ_E371 - No Payment card types defined, please check customizing.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 371

• Message text: No Payment card types defined, please check customizing.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E371 - No Payment card types defined, please check customizing. ?

  The SAP error message OQ_E371, which states "No Payment card types defined, please check customizing," typically occurs in the context of payment processing, particularly when dealing with credit card transactions in SAP. This error indicates that the system cannot find any defined payment card types in the configuration settings, which are necessary for processing payments.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the payment card types have not been defined in the SAP system. This can happen if the configuration for payment processing has not been completed or if the relevant settings have been inadvertently deleted or not transported correctly.
  Incorrect Customizing Settings: There may be issues with the customizing settings related to payment methods or payment card types.
  User Role/Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the payment card types.
  
  Solution:
  To resolve the OQ_E371 error, follow these steps:
  
  
  Define Payment Card Types:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to Financial Accounting (New) > Accounts Receivable and Accounts Payable > Business Transactions > Incoming Payments > Payment Methods > Define Payment Card Types.
  Here, you can define the necessary payment card types (e.g., Visa, MasterCard, etc.) that your organization uses.
  
  
  
  Check Payment Method Configuration:
  
  Ensure that the payment methods configured in your system are correctly linked to the payment card types.
  Navigate to Financial Accounting (New) > Accounts Receivable and Accounts Payable > Business Transactions > Incoming Payments > Payment Methods > Define Payment Methods for Company Code.
  Verify that the payment methods are set up to use the defined payment card types.
  
  
  
  Review User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access and use the payment card types.
  Check the user roles and profiles to confirm that they include the required permissions.
  
  
  
  Transport Requests:
  
  If the configuration was recently transported from another system (e.g., from development to production), ensure that the transport request included the necessary payment card type definitions.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test transaction to ensure that the error has been resolved and that payment processing works as expected.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring payment methods and payment card types.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide additional guidance related to payment card processing.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the OQ_E371 error and ensure that your SAP system can process payment card transactions correctly.