How To Fix O3621 - Table entry &1 for selected two-step-tracking record not found

SAP Error Message - Details

• Message type: E = Error

• Message class: O3 - IS-Oil: HPM messages (goods movements, QCI, deliveries)

• Message number: 621

• Message text: Table entry &1 for selected two-step-tracking record not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message O3621 - Table entry &1 for selected two-step-tracking record not found ?

  The SAP error message O3621 indicates that a specific table entry for a selected two-step tracking record could not be found. This error typically arises in the context of inventory management or logistics processes where two-step tracking is used to manage stock movements.
  Cause:
  The error can occur due to several reasons:
  
  Missing Data: The required entry in the relevant database table (usually related to inventory or material management) does not exist. This could be due to data not being created or deleted inadvertently.
  Incorrect Configuration: The system may not be properly configured for two-step tracking, leading to inconsistencies in the data.
  Data Inconsistencies: There may be inconsistencies in the data due to incomplete transactions or errors during data migration.
  Authorization Issues: The user may not have the necessary authorizations to access the required data.
  
  Solution:
  To resolve the O3621 error, you can take the following steps:
  
  
  Check Data Existence:
  
  Verify if the entry for the specified two-step tracking record exists in the relevant tables. You can use transaction codes like SE11 (Data Dictionary) to check the table structure and data.
  
  
  
  Review Configuration:
  
  Ensure that the two-step tracking is correctly configured in the system. Check the settings in the relevant configuration areas (e.g., Inventory Management, Material Management).
  
  
  
  Transaction Completeness:
  
  Ensure that all related transactions have been completed successfully. If there are incomplete transactions, they may need to be processed or corrected.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the data. If not, consult with your SAP security team to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for additional insights or patches that may address the issue.
  
  
  
  SAP Support:
  
  If the issue persists, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MB1A, MB1B, and MB1C for inventory movements, as well as SE11 for data dictionary checks.
  SAP Notes: Search for SAP Notes related to error O3621 in the SAP Support Portal, as there may be specific fixes or recommendations provided by SAP.
  User Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the O3621 error and implement a suitable solution.