How To Fix O3620 - External tracking number has to be set

SAP Error Message - Details

• Message type: E = Error

• Message class: O3 - IS-Oil: HPM messages (goods movements, QCI, deliveries)

• Message number: 620

• Message text: External tracking number has to be set

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message O3620 - External tracking number has to be set ?

  The SAP error message O3620, which states "External tracking number has to be set," typically occurs in the context of logistics and transportation management within SAP systems. This error indicates that a required field for an external tracking number is not populated when it should be.
  Cause:
  The error is usually triggered when:
  
  Missing External Tracking Number: The system expects an external tracking number to be provided for a shipment or delivery, but it is either missing or not set.
  Configuration Issues: There may be configuration settings in the SAP system that require an external tracking number for certain processes, and these settings may not be aligned with the current transaction.
  Data Entry Errors: Users may forget to enter the tracking number or may enter it incorrectly.
  
  Solution:
  To resolve the O3620 error, you can take the following steps:
  
  
  Check the Transaction: Ensure that you are in the correct transaction where an external tracking number is required. For example, if you are processing a shipment, make sure you are in the right screen.
  
  
  Enter the External Tracking Number: If the field for the external tracking number is empty, enter the appropriate tracking number provided by the shipping carrier.
  
  
  Review Configuration Settings: If you are a system administrator or have access to configuration settings, check the relevant settings in the SAP system to see if the requirement for an external tracking number can be adjusted based on your business needs.
  
  
  Consult Documentation: Refer to SAP documentation or help files related to the specific module you are working with (e.g., SAP Transportation Management) for more detailed guidance on handling tracking numbers.
  
  
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  SAP Modules: This error is often encountered in modules related to logistics, such as SAP Transportation Management (TM) or SAP Extended Warehouse Management (EWM).
  Tracking Numbers: External tracking numbers are typically provided by shipping carriers (e.g., UPS, FedEx) and are used to track shipments.
  User Roles: Ensure that users have the necessary permissions to enter tracking numbers in the system.
  
  By following these steps, you should be able to resolve the O3620 error and successfully process your transaction in SAP.