How To Fix NAA725 - The cancelled item &1, &2 for reversal customer settlement is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 725

• Message text: The cancelled item &1, &2 for reversal customer settlement is missing

What causes this issue?

Item &V2& in customer settlement &V1& was cancelled by document &V3&.
Customer settlement &V1& references the generating settlement document.
Due to the settings in billing type &V4& (field TMFK-HEADDATA), the
settlement document header has to be read for price determination
purposes.
However, the item data is missing in the database.

System Response

The item cannot be processed. Therefore, the recompilation/subsequent
updating of business volume data is incomplete.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Look into the matter.
Possible reasons:
Database error
Settlement documents should not be able to be archived in the standard
system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA725 - The cancelled item &1, &2 for reversal customer settlement is missing ?

  The SAP error message NAA725 indicates that there is a missing cancelled item for a reversal customer settlement. This typically occurs in the context of financial transactions where a reversal is attempted, but the system cannot find the corresponding cancelled item that should be reversed.
  Cause:
  
  Missing Cancelled Item: The most common cause is that the item you are trying to reverse has not been properly cancelled or does not exist in the system.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the database or issues with the transaction history.
  Incorrect Configuration: The configuration settings for customer settlements may not be set up correctly, leading to issues in processing reversals.
  User Error: The user may have attempted to reverse an item that was never settled or has already been reversed.
  
  Solution:
  
  Check for the Cancelled Item: Verify if the cancelled item exists in the system. You can do this by checking the relevant transaction history or customer account.
  Recreate the Cancelled Item: If the cancelled item is missing, you may need to recreate it or ensure that the original transaction was processed correctly.
  Review Configuration: Check the configuration settings for customer settlements in your SAP system to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling customer settlements and reversals.
  Transaction Codes: Use transaction codes like FB03 (Display Document) or FBL5N (Customer Line Item Display) to investigate the status of the transactions involved.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Types: Understand the different transaction types involved in customer settlements and how they interact with each other.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Permissions: Ensure that the user attempting the reversal has the necessary permissions to perform the action.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the NAA725 error and implement a solution to resolve it.