How To Fix NAA724 - Settlement document &3 for customer settlement &1, item &2 is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 724

• Message text: Settlement document &3 for customer settlement &1, item &2 is missing

What causes this issue?

Item &V2& in customer settlement &V1& refers to the settlement document
&V3& creating the documents.
Due to settings in billing type &V4& (field TMFK-HEADDATA) the document
header in settlement document &V3& has to be read for price
determination.
However, there is no document header in the database.

System Response

The item will not be processed. Therefore, the recompilation/
retrospective business volume update is incomplete.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Read the documentation.
Possible reasons:
Database errors
It should not be possible to archive the settlement document in the
standard system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA724 - Settlement document &3 for customer settlement &1, item &2 is missing ?

  The SAP error message NAA724 indicates that a settlement document for a customer settlement is missing. This error typically arises in the context of the SAP system's settlement process, particularly when dealing with customer accounts and their associated transactions.
  Cause:
  
  
  Missing Settlement Document: The primary cause of this error is that the system cannot find the required settlement document for the specified customer and item. This could be due to:
  
  The settlement document was never created.
  The settlement document was deleted or not posted correctly.
  There is a mismatch in the data or configuration that prevents the system from locating the document.
  
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the customer, item, or settlement process that lead to the inability to retrieve the settlement document.
  
  
  Configuration Issues: Incorrect configuration in the settlement settings or related modules may also lead to this error.
  
  
  Solution:
  
  
  Check for Settlement Document: 
  
  Verify if the settlement document exists for the specified customer and item. You can do this by checking the relevant transaction codes (e.g., using transaction codes like FBL5N for customer line items).
  If the document is missing, you may need to create it manually or reprocess the settlement.
  
  
  
  Review Configuration: 
  
  Check the configuration settings related to the settlement process in the SAP system. Ensure that all necessary settings are correctly configured.
  Review the settings in the relevant modules (e.g., SD, FI) to ensure they align with the business processes.
  
  
  
  Data Consistency Check: 
  
  Run data consistency checks to identify any discrepancies in the customer or settlement data. This can help pinpoint the issue.
  Use transaction codes like SE16 or SE11 to check the underlying database tables for any missing or incorrect entries.
  
  
  
  Reprocess Settlement: 
  
  If the settlement document was not created due to a previous error, you may need to reprocess the settlement for the customer and item in question.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or support notes related to the NAA724 error for additional troubleshooting steps or known issues.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N, F-28, F-30, and others that may be involved in the settlement process.
  SAP Notes: Search for SAP Notes related to NAA724 for any patches or updates that may address this issue.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the NAA724 error and implement a solution to resolve it.