How To Fix NAA699 - Worklist processing cancelled due to timeout

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 699

• Message text: Worklist processing cancelled due to timeout

What causes this issue?

The worklist processing was cancelled, as the finish date that was
specified has passed.
&V1& rebate arrangements were processed. Error messages occurred in
&V2& rebate arrangements.

System Response

The processing was cancelled. However, not all rebate arrangements were
processed. Remaining rebate arrangements do not have status
"completed".

How to fix this error?

Start the worklist processing again to process the missing rebate
arrangements.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA699 - Worklist processing cancelled due to timeout ?

  The SAP error message NAA699, which indicates that "Worklist processing cancelled due to timeout," typically occurs when a worklist processing operation takes longer than the allowed time limit set in the system. This can happen in various scenarios, such as when processing large volumes of data or when the system is under heavy load.
  Causes:
  
  Long Processing Time: The operation may be taking too long due to the volume of data being processed or complex logic in the worklist.
  System Performance Issues: High system load or insufficient resources (CPU, memory, etc.) can lead to delays in processing.
  Timeout Settings: The timeout settings for the worklist processing may be configured too low for the operations being performed.
  Database Performance: Slow database queries or locks can also contribute to longer processing times.
  
  Solutions:
  
  Increase Timeout Settings: If possible, adjust the timeout settings for worklist processing in the SAP system configuration. This can often be done in transaction codes like RZ10 or RZ11, depending on the specific settings you need to change.
  Optimize Worklist Processing:
  
  Review the logic and data being processed to identify any inefficiencies.
  Consider breaking down large worklists into smaller batches if applicable.
  
  
  Monitor System Performance: Use transaction codes like ST03N or SM66 to monitor system performance and identify any bottlenecks.
  Database Optimization: Ensure that the database is optimized, including proper indexing and regular maintenance tasks.
  Check for Locks: Use transaction SM12 to check for any locks that might be affecting performance.
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or patches that may address this issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), ST22 (Dump Analysis), and SM21 (System Log) to gather more information about the error context.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it impacts critical business processes.
  
  By addressing the underlying causes and optimizing the system, you can reduce the likelihood of encountering the NAA699 error in the future.