How To Fix NAA567 - Customer-based update from customer settlement (not yet created)

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 567

• Message text: Customer-based update from customer settlement (not yet created)

What causes this issue?

The customer update is carried out from the follow-on customer
settlement document, if necessary, and not from item &V2& in settlement
document &V1& itself.
Financial accounting status &V3& (&V4&) shows that the customer
settlement has not yet been created.

System Response

The business volume update is carried out from the customer settlement.
No check was carried out to see if the item is actually relevant for the
condition record concerned. It may be that a condition is damaged, for
example.

How to fix this error?

Check for this.
To trigger the business volume update, you may have to create the
customer settlement.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA567 - Customer-based update from customer settlement (not yet created) ?

  The SAP error message NAA567, which states "Customer-based update from customer settlement (not yet created)," typically occurs in the context of customer settlements in SAP, particularly when dealing with billing or financial transactions. This error indicates that the system is attempting to process a customer settlement that has not yet been created or is not available for the specified customer.
  Cause:
  
  Missing Settlement Document: The primary cause of this error is that the settlement document for the customer has not been created. This can happen if the settlement process has not been executed or if there are issues in the configuration.
  Incorrect Configuration: There may be issues with the configuration of the customer settlement process, such as missing parameters or incorrect settings in the relevant modules.
  Timing Issues: The error may also arise if the system is trying to access a settlement that is scheduled for a future date or if there are timing discrepancies in the processing of transactions.
  
  Solution:
  
  Create the Settlement Document: Ensure that the customer settlement document is created. You can do this by navigating to the appropriate transaction in SAP (e.g., using transaction codes like FBS1 for creating a settlement document) and following the necessary steps to create the settlement.
  Check Configuration: Review the configuration settings related to customer settlements in the SAP system. Ensure that all necessary parameters are correctly set up and that the relevant modules are properly integrated.
  Run Settlement Process: If the settlement process has not been executed, run the settlement process for the relevant customer. This can typically be done through the transaction code for settlements (e.g., F.27 for running settlements).
  Review Logs and Messages: Check the application logs and messages for any additional information that may provide insights into why the settlement document is missing. This can help identify any underlying issues that need to be addressed.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on customer settlements and the error message in question. This can provide additional context and troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBS1 (Create Settlement), F.27 (Run Settlement), and others that may be pertinent to customer settlements.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Roles and Authorizations: Ensure that the user attempting to create or process the settlement has the necessary authorizations to perform these actions in the system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.