How To Fix NAA568 - Customer-based update from customer settlement (already created)

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 568

• Message text: Customer-based update from customer settlement (already created)

What causes this issue?

The customer update is done from the follow-on customer settlement
document, if necessary, and not from item &V2& in settlement document
&V1& itself.
Financial accounting status &V3& (&V4&) shows that the customer
settlement has already been created.

System Response

The business volume update is done from the customer settlement.
No check was carried out to see if the item is actually relevant for the
condition record concerned. It may be that a condition is damaged, for
example.

How to fix this error?

Check for this. You can find the customer billing document number in the
document flow (document display) for the document item concerned.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA568 - Customer-based update from customer settlement (already created) ?

  The SAP error message NAA568, which states "Customer-based update from customer settlement (already created)," typically occurs in the context of customer settlements in SAP, particularly when dealing with the settlement of costs or revenues related to customer projects or orders.
  Cause:
  This error usually arises when there is an attempt to create a customer settlement that has already been processed or created for the same customer and project/order. The system prevents duplicate settlements to maintain data integrity and avoid inconsistencies in financial reporting.
  Solution:
  To resolve the NAA568 error, you can take the following steps:
  
  
  Check Existing Settlements: 
  
  Review the customer settlements that have already been created for the specific project or order. You can do this by navigating to the relevant transaction codes (e.g., CJI3 for project reports or S_ALR_87013558 for customer settlements) to see if a settlement has already been processed.
  
  
  
  Identify Duplicate Entries: 
  
  If you find that a settlement has already been created, you will need to determine if it was processed correctly. If it was, you may not need to create a new one. If it was incorrect, you may need to reverse or adjust the existing settlement.
  
  
  
  Reversal of Settlement: 
  
  If a settlement was created in error, you can reverse it using the appropriate transaction code (e.g., CIVR for reversing customer settlements). Ensure that you follow the correct procedures for reversal to maintain data integrity.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or help files related to customer settlements for additional guidance on handling settlements and understanding the implications of reversing or adjusting them.
  
  
  
  Check Configuration: 
  
  If this error occurs frequently, it may be worth reviewing the configuration settings related to customer settlements in your SAP system. Ensure that the settings align with your business processes and that there are no misconfigurations leading to this error.
  
  
  
  Contact Support: 
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration and business processes.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CJI3, CIVR, and others related to project and customer settlements.
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the NAA568 error effectively.