How To Fix NAA562 - There is no business volume update for customer settlement &1, item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 562

• Message text: There is no business volume update for customer settlement &1, item &2

What causes this issue?

Translation: almost identical to NAA 157, NAA 158
The update data created for arrangement &V3& was checked for
completeness. The update data for customer settlement &V1&, item &V2&
is missing.
Possible reasons:
Previous error message
The update was not carried out, but has to be for recompilation of
data.
Internal error in function "Recompile business volume data"
The update data was not created.

System Response

The function was executed. The business volume data created is,
however, probably incomplete.

How to fix this error?

Analyze this. The analysis function, in particular, can help you do
this (see print switch). Find the update process and see the messages.
If you cannot find a reason, then the problem is probably an internal
program error. Contact SAP with exact details of the problem in which
the error message occurred.
Repeat the program run after the problem has been corrected.
If necessary, contact your system administrator.

Procedure for System Administrators

The condition record concerned for arrangement &V3& has the (internal)
number &V4&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA562 - There is no business volume update for customer settlement &1, item &2 ?

  The SAP error message NAA562 indicates that there is no business volume update for a customer settlement for a specific customer and item. This error typically arises in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules, where business volumes are calculated and settled.
  Cause:
  
  Missing Business Volume Data: The most common cause of this error is that there is no business volume data available for the specified customer and item. This could happen if the business volume was not generated or recorded correctly.
  Incorrect Configuration: There may be configuration issues in the settlement process or in the business volume calculation settings.
  Timing Issues: The business volume might not have been updated yet due to timing issues in the processing sequence.
  Data Inconsistencies: There could be inconsistencies in the data that prevent the system from finding the necessary business volume records.
  
  Solution:
  
  Check Business Volume Records: Verify that the business volume records exist for the specified customer and item. You can do this by checking the relevant tables or using transaction codes that display business volume data.
  Run Business Volume Update: If the records are missing, you may need to run the business volume update process to ensure that the data is generated and available for settlement.
  Review Configuration: Check the configuration settings related to business volume calculation and customer settlement. Ensure that all necessary settings are correctly configured.
  Check for Errors in Previous Processes: Look for any errors in the processes that lead up to the settlement. If there were issues in generating business volumes, those need to be resolved first.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may address the issue.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as S_ALR_87012179 for reporting or S_ALR_87012180 for analyzing business volumes.
  SAP Notes: Search for SAP Notes related to error NAA562 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the NAA562 error and implement a solution to resolve it.