How To Fix NAA561 - Update for item &2 in customer settlement &1 is incomplete

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 561

• Message text: Update for item &2 in customer settlement &1 is incomplete

What causes this issue?

Almost identical to MN 514, NAA 245, NAA 246
The business volume data for customer settlement &V1&, item &V2& was
not updated.
Possible reasons for this include:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

A condition record that was created later for the rebate arrangement
was not updated, as the document concerned has not been processed by
the report for the retrospective update.
The retrospective update is not caried out automatically. It has to be
carried out by a report. It may be necessary to perform the update
separately for each follow-on document.
When the document was created, the rebate arrangement was already
finally settled.
Rebate arrangements with final settlement effected are not updated.
The update was not performed due to an error occuring when the document
was created.
Sometimes this error message appears incorrectly. No update needs to be
performed for this document.

System Response

The system cannot copy the business volume data and/or provisions for
accrued income from the document.

How to fix this error?

Perform the update that has not yet been performed for rebate
arrangement &V3& with the function "Structure (subsequent) business
volume data". If the update was not performed when the document was
released to financial accounting due to an error, the list output
contains the relevant message.
You can tell by looking at the price determination data in the document
item (condition record was not included) or at the indicator in the
list output whether a retrospective update was carried out.
Note that the business volume data in the statistics that is relevant
to the settlement is not correct. If you settle the relevant condition
record or if it has already been settled, the settlement may contain
errors. Therefore, you must check any settlements that have already
been completed.
You can correct a settlement containing errors by effecting a new
settlement (you may have to cancel the settlement document)
If it is an interim settlement, the business volume data is included in
the following settlement
If the rebate arrangement is periodically partially settled and a final
settlement is planned on the basis of the total business volume (see
Customizing "Rebate Arrangement Type"), the business volume difference
is taken into account in the final settlement.
You can include the business volume difference in the final settlement
of the rebate arrangement using a business volume comparison and
agreement.
Contact your system administrator.
&sys_admin&
The condition record concerned has (internal) number &V3&.
Contact SAP, if necessary.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA561 - Update for item &2 in customer settlement &1 is incomplete ?

  The SAP error message NAA561 indicates that there is an issue with the update process for a specific item in a customer settlement. This error typically arises in the context of the SAP Controlling (CO) module, particularly when dealing with customer settlements in the context of internal orders, projects, or other cost objects.
  Cause:
  The error message NAA561 can be caused by several factors, including:
  
  Incomplete Data: The item in question may have incomplete or missing data that is required for the settlement process.
  Configuration Issues: There may be configuration issues in the settlement profile or in the settings related to the customer or the cost object.
  Technical Issues: There could be a technical issue, such as a problem with the database or a temporary system error that prevents the update from completing.
  Authorization Issues: The user may not have the necessary authorizations to perform the settlement operation.
  Locking Issues: The item may be locked by another process or user, preventing the update from being completed.
  
  Solution:
  To resolve the NAA561 error, you can take the following steps:
  
  
  Check Data Completeness: Verify that all required fields and data for the item and customer settlement are complete. This includes checking for any missing entries in the relevant master data.
  
  
  Review Configuration: Ensure that the settlement profile and related configurations are correctly set up. This includes checking the settings for the customer, cost object, and any relevant settlement rules.
  
  
  Analyze Logs: Check the application logs (transaction SLG1) for more detailed error messages or warnings that can provide additional context about the issue.
  
  
  Reprocess the Settlement: If the error occurred during a batch process, try to reprocess the settlement for the affected item. You can use transaction code KO88 (for order settlement) or the relevant transaction for your specific scenario.
  
  
  Check Authorizations: Ensure that the user executing the settlement has the necessary authorizations to perform the operation.
  
  
  Database and System Check: If the issue persists, check for any database locks or system issues that may be affecting the update process. You may need to consult with your SAP Basis team for assistance.
  
  
  Contact SAP Support: If none of the above steps resolve the issue, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as KO88 (Order Settlement), KOB1 (Display Order Line Items), and SLG1 (Application Log).
  SAP Notes: Search for SAP Notes related to error NAA561 in the SAP Support Portal, as there may be specific fixes or recommendations provided by SAP.
  Documentation: Review SAP documentation related to customer settlements and internal orders for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the NAA561 error message in SAP.