How To Fix NAA560 - Customer settlement &1, item &2 have not yet been updated

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 560

• Message text: Customer settlement &1, item &2 have not yet been updated

What causes this issue?

Almost identical to MN729, MN 728
The business volumes could not be updated for item &V2& in customer
settlement &V1&.

System Response

No business volume data was determined for this document. A follow-on
function that requires the correct business volume data for the
condition record may not be able to be executed.

How to fix this error?

Customer settlements can be updated in
<DS:GLOS.3526C095AFAB52B9E10000009B38F974>subsequent settlement</> when
the document is released to Accounting.
Check for this. Document &V1& msut be released to Accounting so that
the business volume data is updated. Perhaps the document could not be
released due to an error (for example, an account determination error).
You must check whether the settlement-relevant business volumes in the
statistics are currently incorrect or not. If you are settling or have
settled the relevant condition record, then the settlement may contain
errors. Therefore, you need to check the settlements that have already
been carried out.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

You can correct a settlement containing errors by creating a new
settlement (and cancelling the settlement document).
If it is an interim settlement, the business volumes will be included
in the next settlement.
If the arrangement is partially settled periodically and a final a
final settlement is used based on the total business volume (see
Customizing Arrangent Type), then the business volume difference is
included in the final settlement.
You can import a business volume difference using a business volume
comparison and agreement into the final settlement of the arrangement.
The condition record concerned has the (inetrnal) number &V4& for
arrangement &V3&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA560 - Customer settlement &1, item &2 have not yet been updated ?

  The SAP error message NAA560 typically indicates that there is an issue with the customer settlement process in the context of a specific item. This error can occur in various scenarios, such as during the execution of a settlement run or when trying to process customer-related transactions.
  Cause:
  The error message "Customer settlement &1, item &2 have not yet been updated" usually arises due to one or more of the following reasons:
  
  
  Incomplete Settlement Process: The settlement process for the specified customer or item has not been completed, which means that the system cannot proceed with further processing.
  
  
  Missing Data: Required data for the settlement process may be missing or not properly configured in the system.
  
  
  Status Issues: The status of the customer or item may not allow for settlement processing. For example, the item may be in a status that prevents it from being settled.
  
  
  Configuration Issues: There may be configuration issues in the settlement settings or in the related modules that affect how settlements are processed.
  
  
  Timing Issues: The error may occur if the settlement is being attempted before the necessary updates or postings have been made.
  
  
  Solution:
  To resolve the NAA560 error, you can take the following steps:
  
  
  Check Settlement Status: Verify the status of the customer settlement and the specific item. Ensure that they are in a state that allows for processing.
  
  
  Complete Previous Steps: If the settlement process is incomplete, ensure that all previous steps have been completed successfully. This may involve running prior transactions or processes that are prerequisites for the settlement.
  
  
  Review Configuration: Check the configuration settings related to customer settlements in your SAP system. Ensure that all necessary parameters are correctly set up.
  
  
  Data Validation: Validate that all required data for the customer and item is present and correctly entered in the system.
  
  
  Consult Logs: Review any logs or error messages that may provide additional context or details about why the settlement has not been updated.
  
  
  Re-run Settlement: If applicable, try re-running the settlement process after addressing any identified issues.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the NAA560 error message.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to customer settlements, such as NAA1 for settlement processing.
  SAP Notes: Check for any SAP Notes that may address known issues or provide patches related to the NAA560 error.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the NAA560 error message in your SAP system.