How To Fix NAA560 - Customer settlement &1, item &2 have not yet been updated

NAA560 - Overview

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 560

• Message text: Customer settlement &1, item &2 have not yet been updated

What causes this issue?

Almost identical to MN729, MN 728
The business volumes could not be updated for item &V2& in customer
settlement &V1&.

System Response

No business volume data was determined for this document. A follow-on
function that requires the correct business volume data for the
condition record may not be able to be executed.

How to fix this error?

Customer settlements can be updated in
<DS:GLOS.3526C095AFAB52B9E10000009B38F974>subsequent settlement</> when
the document is released to Accounting.
Check for this. Document &V1& msut be released to Accounting so that
the business volume data is updated. Perhaps the document could not be
released due to an error (for example, an account determination error).
You must check whether the settlement-relevant business volumes in the
statistics are currently incorrect or not. If you are settling or have
settled the relevant condition record, then the settlement may contain
errors. Therefore, you need to check the settlements that have already
been carried out.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

You can correct a settlement containing errors by creating a new
settlement (and cancelling the settlement document).
If it is an interim settlement, the business volumes will be included
in the next settlement.
If the arrangement is partially settled periodically and a final a
final settlement is used based on the total business volume (see
Customizing Arrangent Type), then the business volume difference is
included in the final settlement.
You can import a business volume difference using a business volume
comparison and agreement into the final settlement of the arrangement.
The condition record concerned has the (inetrnal) number &V4& for
arrangement &V3&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA560 - Customer settlement &1, item &2 have not yet been updated ?

  The SAP error message NAA560 typically indicates that there is an issue with the customer settlement process in the context of a specific item. This error can occur in various scenarios, such as during the execution of a settlement run or when trying to process customer-related transactions.
  
  Cause:
  The error message "Customer settlement &1, item &2 have not yet been updated" usually arises due to one or more of the following reasons:
  
  
  Incomplete Settlement Process: The settlement process for the specified customer or item has not been completed, which means that the system cannot proceed with further processing.
  
  
  Missing Data: Required data for the settlement process may be missing or not properly configured in the system.
  
  
  Status Issues: The status of the customer or item may not allow for settlement processing. For example, the item may be in a status that prevents it from being settled.
  
  
  
  Configuration Issues: There may be configuration issues in the settlement