How To Fix NAA502 - Settlement (run) indexes contain inconsistent data (internal error)

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 502

• Message text: Settlement (run) indexes contain inconsistent data (internal error)

What causes this issue?

An internal error occurred. An entry exists for arrangement &V2& in the
settlement document index (EBOX), but not in the settlement run index
(EBAB). This error should not occur and is probably due to a program
error.

System Response

The requested function is terminated.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Contact SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA502 - Settlement (run) indexes contain inconsistent data (internal error) ?

  The SAP error message NAA502 indicates that there is an inconsistency in the settlement run indexes, which can occur during the execution of settlement processes in SAP. This error typically arises when the system detects that the data in the settlement indexes does not match the expected structure or values, leading to an internal error.
  Causes:
  
  Data Corruption: The settlement index tables may have become corrupted due to system issues, incomplete transactions, or improper data handling.
  Inconsistent Data: There may be inconsistencies in the data related to the settlement run, such as missing or incorrect entries in the relevant tables.
  Configuration Issues: Incorrect configuration settings in the settlement process can lead to mismatches in the expected data.
  System Bugs: There may be bugs in the SAP system or specific patches that have not been applied, leading to unexpected behavior.
  
  Solutions:
  
  
  Check for Data Consistency:
  
  Use transaction codes like SE11 to check the structure of the relevant tables (e.g., settlement index tables).
  Run consistency checks using transaction SARA or SYST to identify and correct any inconsistencies.
  
  
  
  Rebuild Settlement Indexes:
  
  You may need to rebuild the settlement indexes. This can often be done through specific SAP transactions or programs designed for this purpose. Consult your SAP documentation or support for the exact steps.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the settlement process in the relevant modules (e.g., CO, PS). Ensure that all settings are correct and align with your business processes.
  
  
  
  Apply SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that address this specific error. Applying the latest patches or updates may resolve underlying bugs.
  
  
  
  Consult SAP Support:
  
  If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Backup and Restore:
  
  If the issue is severe and cannot be resolved through the above methods, consider restoring from a backup if available. Ensure that you have a proper backup strategy in place.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SARA (Archive Administration), and SYST (System Monitoring).
  Documentation: Review SAP documentation related to settlement processes in your specific module (e.g., CO, PS) for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the NAA502 error effectively.