How To Fix M8362 - Document & cannot be cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 362

• Message text: Document & cannot be cancelled

What causes this issue?

Invoice document &V1& has more than 9999 items.

System Response

Only invoice documents with a maximum of 9999 posting lines can be
cancelled.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8362 - Document & cannot be cancelled ?

  The SAP error message M8362, which states "Document & cannot be cancelled," typically occurs when you attempt to cancel a material document that is not eligible for cancellation. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  Document Status: The document you are trying to cancel may be in a status that does not allow for cancellation. For example, if the document has already been settled or if it is part of a closed period, it cannot be cancelled.
  
  
  Dependencies: The document may have dependencies or linked documents (such as invoices or accounting documents) that prevent it from being cancelled.
  
  
  Posting Period: If the document belongs to a closed posting period, SAP will not allow you to cancel it.
  
  
  Document Type Restrictions: Certain document types may have restrictions on cancellation based on configuration settings in the system.
  
  
  User Authorizations: The user may not have the necessary authorizations to perform a cancellation on the document.
  
  
  Solutions:
  
  
  Check Document Status: Verify the status of the document. If it is already settled or linked to other documents, you may need to reverse those transactions first.
  
  
  Review Dependencies: Check for any linked documents that may be preventing the cancellation. You may need to reverse or cancel those documents first.
  
  
  Posting Period: Ensure that the posting period for the document is open. If it is closed, you may need to open the period or use a different method to reverse the transaction.
  
  
  Document Type Configuration: Review the configuration settings for the document type in question. Consult with your SAP administrator or functional consultant to understand any restrictions.
  
  
  User Authorizations: Ensure that you have the necessary permissions to cancel the document. If not, contact your system administrator to request the required authorizations.
  
  
  Use Alternative Methods: If cancellation is not possible, consider using alternative methods such as creating a reversal document or adjusting entries to correct the situation.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MBST (Cancel Material Document) and MB02 (Change Material Document) to manage material documents effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP Help documentation for detailed information on material document processing and cancellation procedures.
  
  If the issue persists after checking these factors, it may be beneficial to consult with your SAP support team or a functional consultant for further assistance.