How To Fix M8361 - Document cannot be cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 361

• Message text: Document cannot be cancelled

What causes this issue?

The document contains two items for delivery costs that refer to the
same condition in item &V2& of purchase order &V1&.

System Response

When you cancel an invoice, the system attempts to post a credit memo
using the data contained in the invoice. However, the same condition
cannot be accessed more than once and the invoice cannot be cancelled.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Display the document. Take a note of the data contained in the invoice
and create a credit memo using this data and referencing purchase order
&V1&, item &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8361 - Document cannot be cancelled ?

  The SAP error message M8361 ("Document cannot be cancelled") typically occurs when you attempt to cancel a document (such as a material document, purchase order, or sales order) that cannot be cancelled due to certain conditions or statuses associated with that document. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  
  Document Status: The document may be in a status that does not allow cancellation. For example, if the document has already been fully processed or if it is linked to other documents that are completed.
  
  
  Posting Period: The posting period for the document may be closed. If the document was posted in a previous period that is now closed, it cannot be cancelled.
  
  
  Dependencies: The document may have dependencies on other documents (e.g., a goods receipt linked to an invoice) that prevent it from being cancelled.
  
  
  Authorization Issues: The user may not have the necessary authorizations to cancel the document.
  
  
  Document Type Restrictions: Certain document types may have restrictions on cancellation based on business rules or configurations.
  
  
  Solutions:
  
  
  Check Document Status: Review the status of the document to ensure it is eligible for cancellation. If it is linked to other documents, you may need to cancel those first.
  
  
  Open Posting Period: Ensure that the posting period for the document is open. If it is closed, you may need to reopen the period (if allowed) or consult with your finance team.
  
  
  Review Dependencies: Investigate any dependencies that may be preventing the cancellation. You may need to reverse or cancel related documents first.
  
  
  Authorization Check: Verify that you have the necessary authorizations to perform the cancellation. If not, contact your SAP security administrator.
  
  
  Consult Documentation: Refer to your organization's SAP documentation or guidelines regarding the specific document type you are trying to cancel, as there may be specific rules in place.
  
  
  Use Transaction Codes: Use appropriate transaction codes (like MBST for material documents) to attempt the cancellation and check for any additional error messages that may provide more context.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message M8361.
  Transaction Logs: Review transaction logs or change logs to understand the history of the document and any actions taken on it.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after checking these aspects, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.