How To Fix KJ222 - Reserves for complaints/commissions cannot be apportioned to line IDs

SAP Error Message - Details

• Message type: E = Error

• Message class: KJ - Cost Object Controlling for Make-to-Order Production

• Message number: 222

• Message text: Reserves for complaints/commissions cannot be apportioned to line IDs

What causes this issue?

<DS:GLOS.3526B6A7AFAB52B9E10000009B38F974>Results analysis</>
determines the <GL:reserves_for_cost_of_complaints>reserves for the
cost of complaints and commissions</>. However, this value cannot be
apportioned to the <GL:line_ID>line IDs</> because the method of
apportionment specified in the valuation method is not applicable to
valuation at totals level. This may be due to the values of the object
being such that the method of apportionment is inappropriate, or
because the apportionment would result in division by zero or cause a
field overflow.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the object. Change the planned values if appropriate.
Go into Customizing and check the entries in the valuation method. If
necessary, call up the Expert Mode and choose a different method of
apportionment, or set the indicator <DS:DE.EINZL_POST>Other
apportionment</>. You can only make this setting in Customizing for
results analysis - even if you want to calculate
<DS:GLOS.3526B774AFAB52B9E10000009B38F974>work in process</> in
<DS:GLOS.3526B6E8AFAB52B9E10000009B38F974>Product Cost by Order or
Period</>. If you set the indicator <LS>Other apportionment</>, the
program automatically switches to method of apportionment <ZH>Z</> if
the originally selected method of apportionment is not applicable.
Method of apportionment <ZH>Z</> means apportionment using the
apportionment numbers specified in the Update.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KJ222 - Reserves for complaints/commissions cannot be apportioned to line IDs ?

  The SAP error message KJ222, which states "Reserves for complaints/commissions cannot be apportioned to line IDs," typically occurs in the context of financial postings related to complaints or commissions in SAP. This error indicates that there is an issue with how reserves for complaints or commissions are being allocated to specific line items in a transaction.
  Cause:
  
  Incorrect Configuration: The configuration settings for complaints or commission reserves may not be set up correctly in the system.
  Line Item Issues: The line items in the transaction may not be compatible with the reserve allocation process. This could be due to missing or incorrect data in the line items.
  Missing Master Data: Required master data (such as customer or product information) may be incomplete or missing, preventing the system from processing the reserves correctly.
  Transaction Type Restrictions: Certain transaction types may not allow for the apportioning of reserves to line IDs, leading to this error.
  
  Solution:
  
  Check Configuration: Review the configuration settings for complaints and commissions in the SAP system. Ensure that the settings allow for the proper allocation of reserves to line items.
  Review Line Items: Examine the line items involved in the transaction. Ensure that all necessary data is present and correct. Look for any discrepancies or missing information.
  Validate Master Data: Ensure that all relevant master data (customers, products, etc.) is complete and accurate. Update any missing or incorrect data as needed.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling complaints and commissions. This may provide insights into any restrictions or requirements.
  Error Logs: Check the error logs for additional details that may help identify the root cause of the issue.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as VK11 (Create Condition) or VK12 (Change Condition).
  SAP Notes: Search for SAP Notes related to error KJ222 in the SAP Support Portal. There may be specific patches or updates that address this issue.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed. Other users may have encountered and resolved the same error.
  
  By following these steps, you should be able to identify the cause of the KJ222 error and implement a solution to resolve it.